Billingual Operations Representative

Job Description

WHAT IS THE OPPORTUNITY?

Emloyee required to be bilingual in English and French.

Manages team, responsible for the ownership of end-to-end problem resolution for Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

WHAT WILL YOU DO?

• Raising, monitoring for aging and payment clearing of the below receivable types: -Global Research Payment Receivables management – UK –North America.third Party Accounts receivable –UK, CI, European, Continent, North America

• Managing the month Journal Entry as a Service Process across all lines of upload, PeopleSeoft, Adjustment capture, ADP, RIMMS, Top Side and Service Platform

• Onboarded Journal Entries – ensuring all entries are posted on time and accurately

• Ad Hoc Journal Entries – distributing across team ensuring all are covered and uploaded correctly

• Daily/ Weekly/ Monthly/ Quarterly Entry of Journals Via PeopleSoft and MILU, varying in complexity from basic to mid-level with access to EMP and TM1 required

• Top Side preparation and entry adhering to strict upload window restrictions

• Adjustment Capture preparation and entry adhering to strict upload window restrictions

• Available for evening and weekend coverage depending on GV days and quarter/ year end requirements

• Manage workflow to ensure even and manageable coverage across all member

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Bilingual (English and French)

• Excellent interpersonal and highly developed communication skills (verbal and written)

• Creative and analytical thinker who is self-driven and capable of working in a fast paced environment

• Strong MS Office skills – Word, Outlook, Excel and PowerPoint

• Knowledge of Microsoft and Linux/Unix Operating systems would be a strong asset

• Knowledge of scripting languages and tools, including Python, GitHub, SQL, JavaScript, and web-related technologies such as HTML and CSS

Nice-to-have:

• Sense of urgency, agile, adaptable and resilient to handle multiple situations

• An innovative thinker who is proactive and well organized with attention to detail

• Strong communication and client/partner service skills

• Passionate about continuous growth, learning and sharing knowledge within a team

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#Li - post

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Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

205 COURTNEYPARK DR W:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-12-05

Application Deadline:

2025-12-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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