Transitional Care Assistant

Title: Transitional Care Assistant

Employee Working Location: In-person (Sault Ste. Marie, ON)

Employment Status: Temporary Full-time (12 Months)

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role you will:

• Support and facilitate discharge process and client's transportation home in accordance with established service plan.
• Support client in the comprehension and implementation of hospital discharge instructions.
• Complete/arrange errands to meet client's physical needs to support their recovery at home (nutrition, medication, medical supplies, equipment, etc.) in accordance with established service plan.
• Plan and arrange home management duties (cooking, cleaning, laundry, etc.), in accordance with established service plan.
• Engage with the client's caregiver and communicate relevant information and working on care plan.
• Work collaboratively within the circle of care respecting confidentiality while meeting client's care goals.
• Understand and performs and/or support the client with instrumental activities of daily living including removing barriers to accessing following up medical appointments, or for achieving their recovery goals.
• Involve client in goal setting and the acquisition of social supports/activities that will alleviate isolation and loneliness.
• Complete risk assessments and evaluations to identify and support client care needs and implement strategies to reduce their health and safety risks.
• Navigate the system to ensure that clients are assisted with coordinated support to remain in their homes safely.

What we look for:

• Minimum of 3 years' experience and a 1-2-year post-secondary certification/diploma in gerontology, social services or in a related field and/or an equivalent combination of education and experience.
• Valid unrestricted G class (or provincial equivalent) driver's license and a clean driver's abstract.
• Requires concentration, attentiveness, and attention to detail.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required.
• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge. Ability to adapt to changes in work priorities and respond to time sensitive needs.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
• Ability to think quickly and act on emergency situations with confidence and with clarity on standard procedures.
• Ability to demonstrate compassion, empathy and understanding for individuals with differing cognitive and physical abilities.

Working Conditions:

• Work is performed between an office-like setting, or a hospital and client home environment.
• Work requires travel to client homes, exposure to moderate adverse conditions requiring attention to personal safety. Travel to other locations in the North may also be required.
• This position involves working independently in clients' homes, which may present unpredictable conditions including exposure to household hazards, allergens, strong odors, or unsanitary environments; situational awareness and adherence to safety protocols are essential to ensure personal well-being and client care.
• Work requires the ability to work to multiple, conflicting deadlines.
• Work requires interactions in difficult, emotionally charged situations.
• Work requires interactions and support to clients who are experiencing traumatic situations.
• Will be required to work extended hours during peak periods on short notice.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).