Senior Program/Service Coordinator, Risk, Reduction & Resilience

Title: Senior Program/Service Coordinator, Risk, Reduction & Resilience

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Permanent Full-time

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

Support the Training Operations Manager in the planning, implementation, and evaluation of training programs and services to ensure operational efficiency, regulatory compliance, and alignment with organizational objectives. This role is responsible for managing the logistical and operational aspects of training delivery within RR&R, including providing administrative support for the recruitment, onboarding, scheduling, and coordination of Casual Trainers. Additionally, you will maintain accurate records of trainer qualifications and ensure all training activities meet established compliance and quality standards.

• Support the planning, execution, and monitoring of programs/services, ensuring adherence to timelines, budgets, and quality standards.
• Assist with logistics, procurement, and administrative needs to faciltiate smooth operations.
• Organize and facilitate meetings, workshops, and key activities, ensuring proper documentation and follow-up.
• Develop and maintain documentation to ensure consistency across program/service line processes and procedures.
• Maintain team calendars, coordinate meetings, prepare agendas, issue minutes, and distribute materials.
• Support the development and implementation of training for staff and volunteers involved in program/service delivery.
• Collect, analyze, and report on key program/service indicators to support decision-making and continunous improvement.
• Assist in resource management, including tracking budgets, procurement needs, and reporting requirements.
• Prepare regular program reports and assist with data collection for assessments and program/service evaluations.
• Identify areas for process improvement within the program and service delivery framework and recommend changes.

What we are looking for:

• Qualifications include a minimum of 4-5 years' experience and a1-2 year post-secondary certification/diploma and/or an equivalentcombinationof education and experience.
• Experience in program or service coordination, including the development and implementation of program or service plans, budgets, and evaluation activities.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required.
• Ability to manage program schedules and timelines; prioritize tasks, track progress, and meet deadlines.
• Skills to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify clients or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations
• Ability to demonstrate compassion, empathy and understanding for individuals with differing cognitive and physical abilities.
• Ability to understand data analytics to assess performance metrics and generate reports for management.
• Fluency in English is required; French is an asset.

Working Conditions:

• Travel may be required.
• All teams contribute to emergency response efforts directly or indirectly.
• All CRC roles are required to adapt work and priorities to support emergency response efforts, be present in person as required to support service delivery and deploy to emergency responses when appropriate and/or required (personnel availability and request for exceptions will be discussed with line management).
• For CRC roles that are assigned a function in the Emergency Relief operational structure (in field and virtual), personnel may be required to be part of an on-call roster and be available for scheduled on-call work.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada. At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).