CICS System Programmer

Job Description

What is the opportunity?

This role is responsible for providing software support and technical guidance to system programmers, operations staff, and application developers in the evaluation, installation, maintenance, and troubleshooting of CICS systems, as well as associated vendor products across multiple development, testing, and production environments. These systems, deployed in two data centers, deliver critical infrastructure services for RBC's mainframe business applications, ensuring seamless client service.

What will do you do?

• Install and support multiple CICS systems and CICSPlex configurations, managing CTG and MQ transaction inputs, and monitoring via Omegamon/CICS across 3 development, 3 testing, and 5 production environments. Ensure high availability for numerous applications in all production environments.

• Review vendor HIPER lists weekly to identify critical RBC-impacting fixes and schedule them for installation in a timely manner.

• Identify opportunities for tuning CICS performance to ensure SLA requirements are maintained or exceeded.

• Maintain an excellent understanding of CICS technology and interfacing technologies, such as IMS, Db2, MQ & WAS, supported by other areas of RBC.

• Support and lead CICS and applications POC projects, including installation, configuration, issue investigation, and resolution.

• Ensure that CICS software and RBC-developed code are maintained at appropriate SMP/E maintenance levels to minimize RBC's exposure to known risks.

• Provide expert technical advice to operation staff and application developers as required to assist in the resolution of their problems.

• Recommend and implement strategies to ensure that all CICS regions/transactions are fully secured using RACF security.

• Create clear technical documentation and ensure compliance with all security and audit requirements.

• Ensure that changes to supported vendor software and RBC written code are documented in the ServiceNow change management system and that emergency changes for production are within RBC standards.

• Share experiences and knowledge with all members of the team through open communications. Provide learning and training opportunities for junior team members.

What do you need to succeed?

Must haves:

• At least 5 years' experience supporting CICS.

• Experience with a variety of tools such as CICSPA, C/PROF, Fault Analyzer, File-Aid and Omegamon.

• SMP/E experience.

• Subsystem tuning experience.

• CICS Installation, support, diagnostics techniques.

• Experience in various programming languages. (e.g. Cobol, JCL and Assembler)

• Security products e.g. RACF.

• z/OS system technical knowledge.

Nice to haves:

• Results-oriented and deadline-driven, with the ability to consistently meet high-quality standards while managing multiple tasks and deadlines simultaneously.

• Strong organizational and time management capabilities.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

#LI-POST

#TECH PJ

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-12-03

Application Deadline:

2025-12-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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