Senior Manager, Finance Operations

Work Location:

Dieppe, New Brunswick, Canada

Hours:

37.5

Line of Business:

Finance

Pay Details:

$109,800 - $155,000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Lead a unit involved in designing and providing assigned service or functionality covering a significant area of TD Finance Operations
• Lead a team which may include Officers, Analysts , Team Leaders and Managers, to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with TD Finance business objectives
• Set service and control standards, implement and operate systems to monitor service delivery
• Oversee research, development and implementation of new processes, technologies or operating models
• Develop and maintain effective working relationships with internal and external partners for the purposes of delivering optimal customer service
• Coach to ensure operational problems are handled appropriately, and participate in the negotiation and resolution of complex and/or escalated issues where necessary
• Primary escalation point for significant risk matters / exceptions

SHAREHOLDER

• Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TDs operating model to maximize efficiency, effectiveness and scale
• Ensure processes utilized are effective and efficient collaborate with service delivery (front office) units, technology, finance and other functional specialist groups to ensure integrated service delivery
• Provide thought leadership to identify process enhancements and drive efficiency and productivity improvements
• Monitor assigned functional area for productivity and efficiency, operating systems to continually improve delivery capability consistent with overall TD Finance financial and service objectives,
• Ensure unit operates in compliance with applicable internal and external requirements
• Apply expertise and operate systems to identify and mitigate risk issues
• Ensure appropriate escalation protocol is in place and operating losses are reported appropriately
• Lead in the development and operationalize the business plan
• Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Maintain knowledge of end-to-end processes and internal / external partners and regulatory requirements

EMPLOYEE / TEAM

• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty
• Develops annual and/or long term plans for own area and influences plans well beyond area managed
• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Reports to AVP or VP role and leads a multi-faceted / multi-disciplined operational group
• Manages multiple processes across a wide variety of products and services
• Responsible for leading in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the unit
• Responsible for operating within appropriate risk parameters and ensuring exception/escalation processes are in place
• Long term focus (horizon of 1 to 2 years)
• Generally reports to an Executive

EXPERIENCE & EDUCATION

• High School diploma
• Undergraduate degree preferred 10+ years relevant experience which should include 5+ years of people management experience Ability to establish goals and objectives [that support the strategic plan]
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resources
• Skill in mediation and dispute resolution
• Skill in monitoring/assessing the performance of self and other individuals to make improvements or take corrective action
• Skill in mentoring/coaching others [where applicable add performance management]
• Skill in motivating, developing and directing people as they work
• Skill in identifying the developmental needs of others and coaching, mentoring or helping others to improve their knowledge or skills
• Ability to create and foster a cohesive team, and promote a positive work environment for all employees
• Ability to effectively plan and delegate work to others
• Ability to plan, assign and/or supervise work to others
• Ability to train and supervise others

Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet