Technical Specialist (Two-Year Term Contract)

This is a hybrid position, and the successful candidate will be asked to work at head office in Saint John regularly based on the schedule.

The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Culture is the heartbeat of the organization. The stronger it is, the further we go! Selected by our employees, our WorkSafeNB values shape our culture. We put our values of Accountability, Collaboration and Trust into ACTion. We demonstrate accountability by taking pride in and ownership of our work so we can take care of our clients and other New Brunswickers. Through collaboration, we build strong partnerships and innovate to achieve better outcomes. Trust guides our organization; we lead and listen with empathy and embrace diversity, inclusion and belonging. These ACTions shape us.

WorkSafeNB is seeking to fill a two-year term contract position of Technical Specialist. Reporting to the Manager, Support Services, your role will be instrumental in the management and deployment of IT hardware and software across WorkSafeNB as well as providing second-tier support within the IT Support Services group, actioning support issues escalated from the Tier 1 level. This role also participates in the proactive monitoring and remediation of network and infrastructure-related incidents and assists with project-related work and activities as assigned.

Your key areas of responsibility are as follows:

• Provide timely and accurate resolution of technical issues reported by WorkSafeNB.
• Responsible for timely and accurate distribution of IT equipment to WorkSafeNB employees, including all related preparation, configuration, and shipping of these assets. This includes the configuration and installation of standard IT software on new personal computers and fulfilling approved requests to install non-standard IT software on existing personal computers.
• Assist with the implementation and maintenance of computer networks, personal computers, client and server software, and communication systems and participates in the technical functions involved in their implementation.
• Assist with the optimization of departmental processes and those of the information technology service management by reviewing and analyzing activities within Support Services and recommending improvements to processes and procedures.

You also embrace the following competencies:

• Adaptability
• Client-focused Service
• Ensuring Accountability
• Teamwork and Collaboration
• Attention to Detail
• IT Support Troubleshooting
• Infrastructure
• Application Support
• Enabling Communication
• Problem Solving

You, as a successful candidate, possess:

• A University degree in computer science, college diploma in Information Technology, or equivalent experience and certification(s).
• A minimum of five years of experience supporting end users with hardware and software issues.
• A minimum of three years experience with networking, telephony, Microsoft OS and software products, and cloud computing.
• A strong understanding of IT and its relationship with other business units.

Written and spoken competence in English is required.

This is a hybrid position, and the successful candidate will be asked to work at head office in Saint John regularly based on the schedule. Your primary workspace will be from your in-home office, with the expectation of in-person meetings, for that reason, working from outside the province or country is not permissible.

Pay Scale $71,687.77 to $84,338.85

Benefits for contract opportunities include vacation, sick time and the New Brunswick Public Service Pension Plan.

If you are interested in an exciting and rewarding career with WorkSafeNB, please apply online at worksafenb.ca by December 17, 2025.

We thank all those who apply, however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.

Privacy Statement:

In New Brunswick, the Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA) protect the privacy of your personal information. The RTIPPA applies to personal information gathered, used, disclosed and maintained by WorkSafeNB and identifies specific rights that you have with respect to your personal information including the right to access it. By submitting your application, you agree that the personal information you are providing in this application is disclosed for the purpose of WorkSafeNB assessing your candidature in the staffing process. You also agree that WorkSafeNB may use your personal information for statistical purposes.

WorkSafeNB has safeguards in place to protect the security of your personal information, including a combination of physical, technological, and administrative security measures appropriate to the sensitivity of the information. If you are the successful candidate, the personal information you have disclosed will form part of your personnel file and be retained in accordance with existing laws. If you are not the successful candidate, your personal information will be retained for three years.

If you have further questions about WorkSafeNB's administration of the RTIPPA and PHIPAA you can contact our privacy officer at 1 800 222-9775.