Senior Coordinator - Friendly Calls Program

Title: Senior Coordinator - Friendly Calls Program

Employee Working Location: Partially Virtual / Hybrid (Calgary, AB)

Employment Status: Temporary Full-time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will be:

• Responsible for the facilitation of the friendly calls and wellness call programs to clients and participants ages 18+ throughout the province of Alberta.
• Responsible for the work force plan, volunteer resource processes and training and development of a team of 100-130 volunteers, strategically located across the province, to facilitate a virtual support call center service.
• Ensure the provision of wellness and friendly calls to all older adult HELP (Health Equipment Loan Program) clients (age 18+). They will ensure the calls remain professional in the provision of information and referrals relating to the needs identified by clients.
• Engage in community outreach with other organizations to promote FCP (Friendly Calls Program) services and initiatives. Strengthen collaboration and coordination through communication, relationship building, and active participation in community networks. Support partnerships that align with program goals and enhance service delivery.
• Directly onboard, manage, train, evaluate, and recognize the virtual support team volunteers.
• Create team and individual work plans and shift scheduling to ensure regular, efficient, and solutions-based calls are being made.

What we look for:

• Completion of post-secondary education (degree or equivalent) in a Community Health-related field, Volunteer Resources, Project Management, or a related field; knowledge of community development and community health issues.
• One - three years of related experience, or an equivalent combination of education and experience.
• Fluency in English is required; French is an asset.
• Proficiency in the use of Microsoft Office programs including Word, Excel, and Outlook.
• Ability to plan, manage, and successfully complete projects within given timelines.

Working Conditions:

• This position offers a hybrid work model, with approximately 2 days per week required in the office.
• Adapt work and priorities to support emergency responses efforts by maintaining availability for virtual or in-person deployment, delivering services as needed, and collaborating with other programs through activities such as client check-in calls.
• Valid Driver's Licence. Some travel around the province is required. Access to own vehicle is preferred.
• Some weekend or shift work may be required.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).