Team Lead, Employer Assessment Billing and Collections

Work Remotely Within the Province of New Brunswick (subject to our Remote Work Directive)

The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Culture is the heartbeat of the organization. The stronger it is, the further we go! Selected by our employees, our WorkSafeNB values shape our culture. We put our values of Accountability, Collaboration and Trust into ACTion. We demonstrate accountability by taking pride in and ownership of our work so we can take care of our clients and other New Brunswickers. Through collaboration, we build strong partnerships and innovate to achieve better outcomes. Trust guides our organization; we lead and listen with empathy and embrace diversity, inclusion and belonging. These ACTions shape us.

WorkSafeNB is seeking to fill a permanent position of Team Lead, Employer Assessment Billing and Collections. Reporting to the Manager, Assessment Services, you will ensure consistency in the Billing, Collections, and Administration functions within the Assessment Services Department. This is accomplished by leading a team of Assessment Officers, coordinating the teams' work, and owning relevant processes.

Your key areas of responsibility are as follows:

• Coordinating the team's workload, monitoring progress towards scheduled deadlines to ensure team and organization objectives are met on time.
• Leading and coordinating the resolution of client inquiries.
• Supporting the coordination and execution of the collections function.
• Supporting continuous improvement in the department, as well as ensuring the team adheres to policies and regulations.
• Providing people leadership through guidance and support to their team, fostering a positive team culture and ensuring team members feel valued and engaged in their work.

You also embrace the following competencies:

• Adaptability
• Client-focused Service
• Ensuring Accountability
• Teamwork and Collaboration
• Leading Change
• Nurturing Continuous Improvement & Innovation
• Developing Others
• Enabling Communication
• Emotional Intelligence / Self-awareness
• Problem Solving

You, as a successful candidate, possess:

• University degree, preferably in Business Administration, Finance, Accounting or two-year diploma in Business Administration, Accounting, Financial Management, Insurance or Risk.
• 1 to 3 years of leadership experience.
• 4 years of related work experience in finance, audit, Workers' Compensation, insurance (risk financing), law/administrative justice, collections, accounts receivable, or payroll.

Written and spoken competence in English and spoken competence in French is required.

Pay Scale $77,735.49 to $91,452.80

WorkSafeNB offers a competitive annual salary with excellent benefits, including:

• Comprehensive benefits package (health, dental, life insurance and LTD insurance)
• New Brunswick Public Service Pension Plan
• Competitive vacation and leave entitlements.
• Enhanced opportunities for professional learning and development.
• Ability to travel to, and work in, required areas in New Brunswick

If you are interested in an exciting and rewarding career with WorkSafeNB, please apply online at www.worksafenb.ca by December 10, 2025.

We thank all those who apply however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.

Privacy Statement:

In New Brunswick, the Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA) protect the privacy of your personal information. The RTIPPA applies to personal information gathered, used, disclosed and maintained by WorkSafeNB and identifies specific rights that you have with respect to your personal information including the right to access it. By submitting your application, you agree that the personal information you are providing in this application is disclosed for the purpose of WorkSafeNB assessing your candidature in the staffing process. You also agree that WorkSafeNB may use your personal information for statistical purposes.

WorkSafeNB has safeguards in place to protect the security of your personal information, including a combination of physical, technological, and administrative security measures appropriate to the sensitivity of the information. If you are the successful candidate, the personal information you have disclosed will form part of your personnel file and be retained in accordance with existing laws. If you are not the successful candidate, your personal information will be retained for three years.

If you have further questions about WorkSafeNB's administration of the RTIPPA and PHIPAA you can contact our privacy officer at 1 800 222-9775.