Resident and Family Service Coordinator

Job Number: J1125-0800 Job Title: Resident and Family Service Coordinator Job Category: Management & Leadership Job Type: Permanent Full Time Date Posted: November 26, 2025 Closing Date: December 26, 2025 Number of Positions: 1
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If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Resident and Family Services Coordinator to join our Arborstone Enhanced Care team based in Halifax, Nova Scotia.

Reporting to the Director of Resident Care, the Resident and Family Services Coordinator plans, coordinates, implements and evaluates client and family services including admissions, assessment and case management.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Collaborates with clients and family/friends to meet their program expectations and needs.
• Prepares reports, records, statistics and other data as needed or requested.
• Participates as a member of the interdisciplinary team in team, client and family meetings,.
• Conducts tours of the facilities and interviews prospective clients and/or families through home, hospital and/or office visits to obtain pre-admission information; answers inquiries from family members and public on admission procedures; screens and assesses client applications for admission.
• Coordinates admission, transfer and discharge of clients in coordination with the interdisciplinary team.
• Prepares funding requests and reports relating to client needs; maintains client records as required.
• Supports resident and family with financial questions and concerns; investigates and rectifies any lapses in payment.
• Develops and maintains relationships with Department of Health and Wellness, community institutions and community groups as necessary.
• Modifies service delivery to support the changing health status or responsive behaviors of the clients.
• Demonstrates a rapport with clients and families/friends that reflects an understanding of the importance of respecting client's choices, privacy, promoting independence and the right to refuse services.
• Additional related duties as assigned.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Proof of valid CPR/First Aide Certification is required.
• Knowledge of the principles of human behaviour and ability to apply program solving skills.
• Awareness of how decisions impact budget; knowledge of budgetary limitations
• Ability to gather data, compile information and prepare reports.
• Strong computer literacy skills (including word processing, spreadsheet and database software).
• Ability to work and communicate with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner.
• Graduate from an approved Practical Nursing Program is considered an asset
• Approved Pharmacology and Physical Assessment course (if not completed during diploma) is considered an asset
• Current registration with provincial regulatory body is considered an asset.
• Previous experience working in long-term care setting is considered an asset.

About Us

Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health. For more information, visit shannex.com.

If you're ready to join the Shannex team of Great People, apply today!

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.