Team Leader, Client Solutions

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Position Summary

Reporting to the Manager, Client Solutions, the Team Leader will manage a team of Data Specialists dedicated to administering flexible group insurance management solutions for clients and their members at Medavie Blue Cross.

This position involves overseeing daily operations, ensuring data accuracy and compliance, driving process improvements, and supporting the team in delivering exceptional service.

A core responsibility of this role is leading the implementation, development, and maintenance of electronic client data transmission processes and payroll files. The Team Leader ensures work is effectively prioritized to meet evolving operational demands, while maintaining optimal turnaround times and monitoring key performance indicators such as productivity and quality.

Acting as a key liaison between internal stakeholders and the team, the Team Leader promotes collaboration, engagement, and continuous development to achieve organizational goals.

The role also includes coaching and mentoring team members to boost engagement, recognize achievements, and support career development and succession planning.

Key Responsibilities:

Leadership & Team Oversight

You embody our core values-Caring, Accountable, Responsive, Innovative, and Community-Minded-in everything you do:

• Lead with Care: Lead, coach, and develop a team of Data Specialists to ensure high performance and professional growth. Allocate resources effectively across implementations and initiatives. Foster a collaborative and client-focused team culture. You will provide coaching, performance management, and professional development opportunities.
• Be Accountable: Foster a high-performance culture focused on accountability, collaboration, and continuous improvement. You drive performance by ensuring productivity, accuracy, and project delivery through clear guidance and operational oversight.
• Stay Responsive: You collaborate across departments and engage with clients, advisors, and vendors to deliver timely, effective solutions.
• Drive Innovation: You champion new ideas and processes that enhance the client experience and elevate operational excellence. Develop, document and implement new procedures and ensure that changes yield the desired improvements.
• Build Community: You foster strong, trust-based relationships with internal and external stakeholders, contributing to a culture of respect, collaboration, and shared success.

Strategic Collaboration

• Work closely with the leadership team to align program objectives with business priorities.
• Serve as a key liaison between flexible benefit external client, Business Development, IT and Clients/Advisors and Consultants.

Business Acumen

• Convert business needs into clear, actionable requirements and insights.
• Collaborate with internal teams (e.g., IT, Sales and Operations) to design and implement effective operational solutions.
• Support the configuration and optimization of business rules, benefits, and system parameters to ensure accurate claims processing and an exceptional client experience.

Stakeholder Engagement and Client Interactions

• Serve as a strategic partner to internal and external stakeholders, ensuring alignment on objectives, timelines, and deliverables.
• Demonstrate excellent communication skills to build strong relationships, convey complex information clearly, and influence decision-making.
• Contribute to Requests for Proposal (RFP) and, when required, participate in finalist presentations to effectively represent Client Solutions.

Continuous Improvement and Governance

• Identify opportunities to streamline processes and enhance service delivery.
• Leverage data and feedback to inform decision-making and measure program success.

Required Qualifications

Education:

University degree in business administration or college diploma in a related field or equivalent.

Work Experience:

-5+ years of experience in group insurance and in employee management
Knowledge in principle of electronic client data transmission.
-2+ years in a leadership or team lead role.
-Experience in group insurance or healthcare industry preferred.

Other Qualifications:

Strong understanding of operational workflows, client onboarding methodology, eligibility and claims processes.
Excellent communication, facilitation, and stakeholder management skills

Computer Skills:

-Proficiency in Microsoft Office Suite.
-Experience with data management systems and tools.
-Familiarity with data transmission protocols and formats.
-Experience with business intelligence tools (an asset).
-Basic understanding of data privacy and security standards.

Language Skills

Bilingualism (French / English) is a must.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .