Regional Support Services Manager
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Job Details:
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Job Number: J1125-0490 Job Title: Regional Support Services Manager Job Category: Management & Leadership Job Type: Permanent Full Time Date Posted: November 18, 2025 Closing Date: December 9, 2025 Schedule: Non-Rotational (M-F) Number of Positions: 1
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If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.
We are searching for a Permanent Full-Time Regional Support Services Manager to join our Losier Hall & Bridgeview Hall teams based in Miramichi, New Brunswick.
Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:
- Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
- Life, travel, and other insurances
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
- Access to continuing education and training through Shannex's Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety
About the Opportunity
- Supervise and evaluate the support services team, which includes work assignments, training, disciplinary procedures, and performance evaluation;
- Oversee housekeeping, laundry, and product inventory processes;
- Provide leadership and oversees provision of quality laundry and housekeeping services;
- Collaborate with facility managers to develop and implement strategies for housekeeping and laundry services to accomplish desired quality performance standards;
- Maintain current knowledge of changes in provincial, federal, OHS and other safety codes and regulations as applicable;
- Administer the operating budget for support services, verifies and approves invoices for payment; monitor inventory costs and control systems;
- Provide written reports to the Regional Manager on departmental and facility risk management on a quarterly and annual basis;
- Schedule and coordinate work projects as it relates to facility laundry and housekeeping services; inspect work in progress and upon completion for compliance with applicable regulations;
- Promote a safety culture (or acts as a safety role model) by taking every reasonable precaution in the circumstances to ensure the health and safety of employees and all others in the workplace, including but not limited to, providing supervision, training, information, and equipment needed for employees to do their job safely.
About You
In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
- Post-secondary education in a business related field (required);
- Minimum of two (2) to three (3) years experience working in a supervisory or management role;
- Experienced people leader who manages complex situations in unionized environments and is familiar with facility inspections and environmental/housekeeping services;
- Proficiency for computer software and programs related to this field;
- Demonstrated understanding of environmental services, materials and building systems;
- Knowledge of best practices pertaining to environmental facility inspections;
- Demonstrated leadership skills, team oriented and collaborative in approach;
- Excellent customer service skills and effective communicator with internal and external stakeholders;
- Previous experience working in nursing homes or health care environments are considered assets;
- A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.
About Us
Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health services, in partnership with Nova Scotia Health. For more information, visit shannex.com.
If you're ready to join the Shannex team of Great People, apply today!
Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.
All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.
