Account Service Representative - Overnight

Job Description

Job Title: Account Service Representative - Overnight

What is the opportunity?

The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

Overnight Shift - Midnight to to 8:00AM (various schedules)

What will you do?

• Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
• Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
• Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
• Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment.
• Exercises due diligence in following operational risk policies, procedures standards and guidelines.
• Ensures all authorities for the role are reviewed, understood, and adhered to.
• Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.
• Supports a client first mindset through communication and demonstrated positive behaviours

What do you need to succeed?

Must-have

• Client Focus
• Efficient and accurate data entry abilities.
• Available to work from Sunday through Friday (maximum of 37h5)
• Flexibility to work between the hours of midnight and 8:00am

Nice-to-have

• Bilingual English & French
• Ability to work in high volume & strict timeframe deadlines
• Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater roles

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

0

Employment Type:

Part time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Casual

Pay Type:

Salaried

Posted Date:

2025-11-18

Application Deadline:

2025-12-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.