Benefit Payment Agent (18-Month Term Contract)

Work Remotely Anywhere in the Province Of New Brunswick (subject to our Remote Work Directive)

The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. We strive to make New Brunswick the safest place to work. However, injuries do occur, and when they do, we are committed to providing caring recovery and return to work services, benefits, and compensation to injured workers and their families. Culture is the heartbeat of the organization. The stronger it is, the further we go! Selected by our employees, our WorkSafeNB values shape our culture. We put our values of Accountability, Collaboration and Trust into ACTion. We demonstrate accountability by taking pride in and ownership of our work so we can take care of our clients and other New Brunswickers. Through collaboration, we build strong partnerships and innovate to achieve better outcomes. Trust guides our organization; we lead and listen with empathy and embrace diversity, inclusion and belonging. These ACTions shape us.

WorkSafeNB is seeking an 18-month term contract for a Benefit Payment Agent in our Benefit Payment Services department. This term will provide you with 35 hours per week. Hours of operation are Monday to Friday from 8:00-4:00 PM.

Reporting to the Team Lead, Benefit Payment Services, you will be responsible for calculating benefits, allowances, and awards for injured workers, including wage reviews, long-term assessments, and Permanent Physical Impairment (PPI) awards. You will evaluate income data from various sources, applying relevant policies, and ensuring accurate loss of earnings calculations. Strong communication skills are essential for collaborating with internal teams and external stakeholders, such as employers, injured workers, and third-party representatives. Additionally, you will ensure compliance with internal guidelines and resolve any discrepancies or missed payments.

Key Responsibilities:

• Performing initial benefit calculations, including 12-week wage reviews, annual reviews, and long-term disability assessments. Calculating cost transfers, care allowances, weekly allowances, and Permanent Physical Impairment (PPI) awards. Processing Gradual Return to Work evaluations and apply TD1 exemptions.
• Processing calculations related to Canada Pension Plan Disability (CPPD) benefits and employer disability insurance (e.g., Sunlife). Evaluating how injured workers' receipt of CPPD benefits, employer disability benefits, and other supplemental incomes affect WorkSafeNB loss of earnings calculations and benefits.
• Handling internet payments, regular loss of earnings (RLOE) payments, salary payments and corrections, as well as inter-jurisdictional payments. Proactively identifying and resolving any missed payments.
• Collecting wage and income information from various sources such as the Canada Revenue Agency, T4 slips, and Records of Employment. Reviewing and assessing documents to ensure accuracy and completeness for loss of earnings calculations, applying appropriate analysis as required.
• Engaging with Managers, Team Leads, Benefit Payment Specialists, Claims Adjudicators, Case Managers, Medical Aid and Disability Coordinators, and Quality Management Services teams to ensure seamless information flow and decision-making. Liaising with employers, injured workers, and third-party representatives (e.g., disability insurers, Employment Insurance, Social Development) to provide accurate information and support the claims process.
• Ensuring proactive and transparent communication across all channels, addressing questions and providing updates to both internal and external stakeholders to enhance collaboration and service delivery.
• Other duties as required based on operational needs or specific project requirements.

Our Core Competencies:

• Adaptability
• Ensuring Accountability
• Teamwork and Collaboration
• Client-focused Service
• Information Gathering and Processing
• Digital Literacy
• Resilience
• Analytical Thinking
• Problem Solving
• Enabling Communication

If you possess the following qualifications, we encourage you to apply:

• A one (1) year post-secondary diploma or certificate in office administration, business, or a related field. An equivalent combination of education, training and experience may be considered.
• One (1) year of relevant experience.
• Proficiency in Microsoft Word, Excel, Outlook, Teams, SharePoint, Case Management system, and Adobe Acrobat Pro to handle documents, communications, and workflow processes efficiently. Strong mathematical and analytical skills to accurately calculate benefits, including interpreting multiple income sources, timeframes, and applying relevant policies and legislation to determine compensation for injured workers. In-depth knowledge of policies, legislation, and directives related to benefit calculations and workers' compensation to ensure compliance and provide accurate information.

Written and spoken competence in English is required.

The current 2025 rate is $28.98 per hour. This will increase to $30.28 per hour effective January 1, 2026. Casual employees receive Step 1 of the pay band for the position appointment.

Your primary workspace will be from your in-home office, with the occasional expectation of in person meetings, for that reason, working from outside the province of New Brunswick, or country, is not permissible.

If you are interested in employment with WorkSafeNB, please apply online at worksafenb.ca by December 1, 2025.

We thank all those who apply, however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.

Privacy Statement:

In New Brunswick, the Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA) protect the privacy of your personal information. The RTIPPA applies to personal information gathered, used, disclosed and maintained by WorkSafeNB and identifies specific rights that you have with respect to your personal information including the right to access it. By submitting your application, you agree that the personal information you are providing in this application is disclosed for the purpose of WorkSafeNB assessing your candidature in the staffing process. You also agree that WorkSafeNB may use your personal information for statistical purposes.

WorkSafeNB has safeguards in place to protect the security of your personal information, including a combination of physical, technological, and administrative security measures appropriate to the sensitivity of the information. If you are the successful candidate, the personal information you have disclosed will form part of your personnel file and be retained in accordance with existing laws. If you are not the successful candidate, your personal information will be retained for three years.

If you have further questions about WorkSafeNB's administration of the RTIPPA and PHIPAA you can contact our privacy officer at 1 800 999-9775.