Clerk II

Hours: 37.5 bi-weekly (8 hours; Days)

Salary: CG-23 (CAD22.50 - CAD24.74 per hour)

Competition Number: VAC0018369

Posted Date: 2025-11-13

Closing Date: 2025-11-20

The new Ambulatory Health Hub (AHH) will be located on Stavanger Drive, St John?s East. The AHH is approximately 95,000 square feet and will house NLHS Clinic and Diagnostic Services including Medicine, Surgery, Orthopedics, Urology, Ophthalmology, Audiology, TJAC, Bariatric, Preadmission, Pain, ECG, ECHO, Xray, Ultrasound, MRI and Blood Collection. This location will also house other NLHS Services (like the new Urgent Care Centre) as well as non- NLHS services (including a coffee shop, day care centre, community pharmacy etc.). NLHS staff will be given priority for available childcare spaces. There is free parking on site with designated area for staff parking. The AHH will be opening in Fall 2025.

Job Summary
The Clerk II with the Ambulatory Care Program performs a variety of clerical functions including registering patients upon arrival to the clinics, ensuring patient confidentiality, scheduling appointments, endoscopy bookings, and obtaining patient records from Health Records. This position is also responsible for transcribing written memos/notes related to patient appointments, providing written instructions to patients regarding procedures, and answering and responding to telephone inquiries. The Clerk II ensures clinics and offices are fully supplied with appropriate linens and clinic/office supplies, as well as maintains and operates various office technology equipment. Other duties as required.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Constantly lifts objects less than 5lbs and occasionally lifts up to between 20 - 40 lbs. when helping with a patient's luggage (ambulatory care) or lifting a box of files requiring assistance. May be required to maneuver carts and use a step ladder to access higher shelves.
Constantly performs fine finger/precision work while sitting and using a computer mouse, scheduling appointments and other duties.
Work provides the opportunity to stand and walk and the opportunity to take postural breaks (sit, stand or walk) within the office environment.
Frequently required to perform bilateral repetitive fine motor skills when performing various computer work duties that involve typing and use of the computer's mouse.

Job Qualifications
Successful completion of a one-year Office Administration program from an approved/recognized college is required.
Successful completion of an approved/recognized medical terminology course is required.
A satisfactory record of work performance and attendance is required.

*Proof of a current office administration program and medical terminology is required. To be considered current, they must have been completed within the last five years, unless it has been used in recent positions. This must be demonstrated on the application form.

*If medical terminology isn't current, a medical terminology test may be administered by the Human Resources Client Services Department.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.