Casino Supervisor
Red Shores Race Track & Casino - 3 Jobs
Charlottetown, PE
Job Details:
About Red Shores
At Red Shores we are passionate about creating unforgettable guest experiences. As a leading entertainment destination, we pride ourselves on innovation, quality, and exceptional service. Our Supervisors play a key role in bringing that experience to life. Join our dynamic team and contribute to our commitment to excellence. With casino, live harness racing, five distinct dining outlets, and events, we strive to be Atlantic Canada's Premier Entertainment Destination. It's an environment full of energy, variety, and opportunities to grow. As a division of Atlantic Lottery Corporation, you can be proud to work for a company that is committed to building stronger communities with 100% of our profits returned to Atlantic Canadian communities.
The Opportunity:
Does this sound like you?
- You are a charismatic leader who thrives on connecting with others
- You enjoy collaborating with individuals from diverse backgrounds
- You have a passion for hospitality and delivering memorable guest experiences
- You excel in a fun, fast-paced environment and can bring calm, clarity, and direction when things get busy
- You enjoy learning and want a workplace that supports your growth
- If so, the Casino Supervisor role at Red Shores could be the right fit for you.
As a Casino Supervisor, you will guide a team of slot attendants and dealers under the direction of the Assistant Casino Manager, ensuring exceptional guest experience while upholding game integrity.
Responsibilities
- Assist with daily casino operations, offering clear direction and sound judgment when guest or employee concerns arise
- Approve transactions in compliance with internal policies and procedures
- Schedule staff, assign shift duties, monitor their performance, and help create a positive, high-performing team environment
- Provide on job coaching and collaborate on staff performance evaluations
- Recruit, train, and develop team members
- Promote healthy play practices
- Make recommendations to management to enhance guest and employee experiences, and contribute ideas that strengthen our culture and elevate overall operations
- Provide support to other departments as required, collaborating cross-functionally and modeling strong interdepartmental relationships
Qualifications
- Minimum three years leadership experience, ideally in the hospitality industry
- Previous experience coaching and mentoring team members
- Strong organizational, interpersonal, analytical and communication skills
- Proficiency in computer software applications and strong mathematical skills required
- Ability to make informed decisions promptly
- Responsible Beverage Certification
- Previous casino experience is considered a strong asset
- University degree considered an asset
Consideration will be given to an equivalent combination of experience, training, and education.
What We Offer
- Competitive pay
- Comprehensive health care plan including vision care, health care, and life insurance
- Defined benefit pension plan
- 2 weeks paid vacation leave, 15 days paid sick leave, 2 day paid personal leave, and 1 volunteer day
- Vacation purchase plan
- Casino leadership onboarding and training
- Leadership development opportunities and ongoing programs to help you advance your skills and grow your career in the industry
- Meal discounts
- A fun and exciting work environment
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