IT Support Technician

Do you love working as part of a small team, are you looking for an opportunity to both apply and develop your IT skills? We are currently seeking an IT Support Technician, working within a small IT team responsible for IT resources across multiple locations. The successful candidate will be responsible for:

• Desktop support on a day-to-day basis. This will include maintenance, troubleshooting and repair of software and hardware including desktops, laptops, printers and phone systems;
• Ensuring that IT services are provided at the expected and defined level, as well as providing ongoing IT support to all Nautel users. This ongoing support will include equipment provision, changes required, training experiences, communication, documentation and ad hoc requests;
• Dependent on the individual, the role may include maintenance of business software, systems and databases used within the Departments at Nautel. This will include liaison with business stakeholders and external providers, where applicable;
• Acting as an IT resource on business and IT specific projects as they arise;
• Tracking IT assets including licenses, computers, mobile devices, servers, switches, firewalls;
• Administering anti-virus systems and responding to malware threats discovered by these systems;
• Administers data backup systems and the wireless LAN service, as well as supporting and administering internal applications and systems.

Individuals should have:

• A recognised IT Diploma with, ideally, some experience in an equivalent role, or over three years of equivalent experience;
• A knowledge of business processes and cross-functional dependencies;
• A knowledge of current Windows technologies including computer operating systems, Office software, and other Nautel information systems (For example; SYSPRO), SalesForce;
• Knowledge of Linux, knowledge of other programming languages would be an asset;
• Knowledge of switches, firewalls and access points would be an asset;
• Applicants must have the utmost discretion, ability to maintain confidentiality and demonstrate integrity and ethical behavior;
• Applicants must have proven communication skills;
• The ability to produce effective results while working independently;
• The ability to take initiative to proactively prioritize and solve problems as they occur;
• Accountability for their actions;
• A continuous improvement mindset;
• Excellent organizational and analytical skills;
• The ability to work well within a team, and communicate effectively across the organization, as well as the ability to work independently to meet deadlines.

If you enjoy working as part of a team integral to the operations of a business, we look forward to hearing from you.

The ability to obtain, and maintain, Controlled Goods clearance status (and potentially other clearances) immediately is a requirement for this role (Canadian Citizen or Permanent Resident).

The ability to work on an on-call rota is a requirement of this role. Due to the nature of the role, candidates will work out of the facility in Hackett's Cove .