Client Service Coordinator

Title: Client Service Coordinator

Employee Working Location: In-person (Port Alberni, BC)

Employment Status: Temporary Part-Time

Salary band:

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Support the basic short term loan program by providing front desk reception, data entry, and customer service.
• In the absence of a local Lead Volunteer/Trainer, train, schedule, supervise and support client service volunteers.
• Review incoming referrals for completeness and liaise with referring health care professionals for further information as required.
• Respond to in-person and telephone enquiries from clients, healthcare professionals, and the public.
• Follow up on equipment that is past the loan due date and make reminder phone calls prior to loans coming due.
• Develop and implement a local recruitment plan to build the local volunteer base, which may include attending volunteer fairs.
• Build relationships with key community organizations, colleges, and volunteer agencies where applicable.
• Provide program administration including, but not limited to, managing office supplies, updating volunteer records, compiling program statistics, processing financial and equipment donations, completing quarterly inventory, accurately entering equipment and client data into the database, and running reports.
• Support the Client Service Supervisor in maintaining program standards and implementing quality control mechanisms.

What we are looking for:

• The minimum qualifications for this job are completion of two (2) years post-secondary education in health services, administration, business support, or a related field and one (1) year customer service experience, or an equivalent combination of education and experience.
• Strong written and verbal communication skills in English, including telephone etiquette.
• Experience working with volunteers.
• Strong computer proficiency including experience with MS Office Suite, including but not limited to MS Teams, Excel, and PowerPoint.
• Ability to effectively problem solve, prioritize, organize, and execute tasks in a high-pressure environment.
• Strong interpersonal skills including diplomacy, empathy, and the ability to manage difficult situations.
• Ability to work independently and as part of a team.
• Valid Class 5 BC Driver's License.
• Ability to regularly lift and carry 50lbs.

Considered Assets:

• first aid certification
• experience supervising volunteers
• knowledge of medical equipment
• fluency in other languages

Working conditions:

• 14 hours/week
• Work will be performed in an office and warehouse environment. Frequent bending and lifting may be required. Working alone may frequently be required.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (EPIC) and Ministry of Justice (MOJ) background check