Major Account Solutions Coordinator - Prevention & Safety

Title : Major Account Solutions Coordinator - Prevention & Safety

Employee Working Location : Partially Virtual / Hybrid (Canada)

Employment Status : Permanent Full-time

The Major Account Solutions (MAS) Coordinator is responsible for supporting the coordination, implementation, and management of training programs for major corporate clients and government contracts. This role ensures smooth service delivery, maintains strong client relationships, and provides administrative support for contract execution, compliance, and reporting. The MAS Coordinator works closely with internal teams to track account activity, improve program operations, and support business growth.

In this role, you will:

• Manage a portfolio of 100-150 MAS client accounts, ensuring high-quality service, timely course scheduling and participant management, and issue resolution.
• Support and establish relationships with 200 Training Partners to deliver training solutions in compliance with major corporate clients and government contracts.
• Track customer interactions, leads, and opportunities, ensuring accurate records.
• Support financial processes by monitoring training submissions, outstanding accounts, and revenue collection.
• Promote learning opportunities and encourage client engagement with program tools and resources.
• Provide training and orientation to staff and stakeholders on the MAS program, tools, and best practices.
• Assist with new client and Training Partner onboarding, ensuring smooth access to CRC tools, technology, and training resources.
• Track, maintain and update records in customer relationship management (CRM) systems and other internal systems.
• Identify gaps in service delivery to support the recruitment of new Training Partners.
• Provide troubleshooting support for technology issues affecting corporate clients.
• Track and maintain compliance with contract requirements, including certification records and invoicing support.
• Develop reports, documentation, and strategies to meet corporate and government contract obligations.
• Identify opportunities to enhance service delivery and program performance.

What we are looking for :

• Qualifications include a minimum of 2-3 years of experience and a 1-2 year college diploma or post-secondary certification or an equivalent combination of education and experience.
• Experience working within a Customer Relationship Management Platform.
  Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint), SharePoint with the ability to multi-task on
  multiple systems.
• Bilingual in English and French is required
• Ability to identify and resolve issues, by applying standard procedures and deliver advice, clarify client needs, offer solutions and resolve escalations.
• Ability to communicate and influence by clarifying policies, processes, and services effectively.
• Ability to manage multiple tasks, deadlines, and priorities.
• Ability to adapt to changes in client requirements.
• Experience supporting customers to ensure successful service delivery.

Working Conditions:

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).