COMMUNICATIONS OFFICER

Position Overview

The Communications Officer will be responsible for developing and implementing communication strategies that enhance the engagement, and transparency of the Town of Woodstock communications. This role involves managing internal and external communications, ensuring the dissemination of accurate information to the public, media, and stakeholders, and fostering positive relationships between the organization and its respective audiences.

Duties & responsibilities

· Implement and manage communications via a regional emergency notification system.

· Review our current social media channels, branding and platforms, recommending and implementing changes to establish cohesive branding, messaging and management of all social media activities.

· Develop, implement and monitor a Social Media usage policy for both staff and community.

· Review and update as necessary our Town of Woodstock website, layout and content.

· Develop a structured public compliment, complaint and question intake, tracking and response system.

· Assist in management of media inquiries to determine appropriate internal resources to be advised and consulted on our response.

· Prepare and distribute to the public and media relevant summaries of Council decisions and discussions.

· Develop and assist in management of notifications such as water breaks, road closure, water restrictions and other routine notifications.

Education & Experience

· Post-secondary degree in Public Relations and/or Communication or related degree.

· Minimum 3-5 years of experience working in the communication field (Public Relations, Issues Management and/or Media Relations). Experience in municipal government is considered an asset.