Senior Site Reliability Engineer

Job Description

What is the role?

Provides information on the detailed technical design and development of applications using existing and emerging technology platforms. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

What will you do?

• Participate in code and non-functional (performance, security, maintainability, compliance, change management) reviews of all production-bound SRE solutions
• Drive transformation by continuously looking for ways to automate existing processes
• Act as portfolio SME (Subject Matter Expert) – understand & document common components, core functionalities, and infrastructure of supported applications
• Be an escalation point in the on-call rotation, and support our maintenance, scheduled work, support and release deployment requirements
• Drive in incident management and problem management for applications in scope and RCA Action items fulfillment/ownership
• Focus on Continuous improvement and technical standards – Drive improvements in productivity, monitoring, tooling, and best practices
• Manage technology currency (server patching, certificate renewal, compliance, etc.) with a keen eye on automating opportunities
• Manages communications including status reports to executives, stakeholders, business units, project team, service providers
• Provides a focal point for process/tool enhancement, liaison for requirements gathering/documentation as it relates to operational system support
• Provides support by gathering, correlating and analyzing source data for project and remediation activities
• Requires strong communication skills, both written and verbal, the ability to quickly adapt to changing circumstances and to work and interface with people at various levels across the organization
• Collaborating with Incident Communications Coordinators and Incident Manager Teams, develops and maintains efficiencies and best practices to provide communication, technology and operational excellence at RBC
• Collaborates within the SRE teams to provide direction, expertise, feedback, coaching and development to build the capability of all staff
• Collaborates with Service Partners with regards to engagement and communications practices to ensure efficient communication and timely, detailed an relevant content appropriate to SLAs and communication content
• Perform production support activities

What do you need to succeed?

• Advanced knowledge of industry practices, with a focus on SRE
• Strong working knowledge of Investment products (RRSP, RESP, GIC & Mutual Funds), Mainframe environment and z/OS (DB2, IMS).
• Excellent communication skills, direct style (e.g. I did or did not do something, it does or does not work as opposed I believe or I understand it to be)
• Effective negotiation skills, stakeholder management
• Ability to influence the squad at an SRE level

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business and geographies

Job Skills

Batch Monitoring, Cobol Mainframe, Communication, IBM DB2 Database, IBM z/OS, Incident Management, IT Automation, ITIL Incident Management, Job Control Language (JCL), Mainframe Applications, Mainframe DevOps, Mainframe Programming, Mainframe Support, Mainframe Technologies, Major Incident Management, Reliability Management, Site Reliability Engineering, SRE Observability, Stakeholder Management, Team Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-10-28

Application Deadline:

2025-11-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.