Team Lead Security (SOC) - Baycrest Hospital - North York (Nights)

Position: Team Lead Security SOC
Site: Baycrest Hospital
City: Toronto, ON
Hours: Continental Nights (2000 - 0800hrs)
Pay:$24.54/h
Posting Date: October 28, 2025
Closing Date: November 4th, 2025
Job Description:

The Dispatcher will play a vital role in ensuring the safety and security of our hospital premises by providing leadership, direction, and ongoing coaching to our security staff. The candidate must have the following qualities; excellent communication skills, strong leadership abilities, and a commitment to delivering exceptional customer service.
Roles and Responsibilities:

• Provide leadership, direction, and ongoing coaching and training to security staff.
• Maintain excellent deportment and customer service skills as this is a public-facing/front-facing position.
• Liaise with visitors, clients, and staff to address concerns and ensure a safe and welcoming environment.
• Communicate any concerns or issues with the Site Coordinator in a timely manner.
• Document and investigate security incidents and complaints according to established procedures.
• Ensure all standing orders and scheduled daily activities are carried out for each shift.
• Ensure site staff adhere to all Paladin Security and Baycrest Hospital security policies and procedures.
• Coach staff when necessary and ensure proper documentation is passed onto the Site Coordinator.
• Monitor and operate numerous systems including access control, CCTV, fire and life safety.
• Make emergency overhead announcements as needed.
• Answer telephones and dispatch calls in a timely and efficient manner.
• Assist in tracking and deployment of security staff to address security concerns.
• Handle a variety of dispatch duties including incident call taking and coordination.
• Manage Lost & Found items and ensure proper documentation and procedures are followed.
• Manage the issuance and return of facility keys and ID/Access cards.
• Plan and implement shift work schedules to ensure adequate coverage.
• Ensure all Security Officers have received mandatory training and maintain compliance with training requirements.
• Manage attendance and address any attendance-related issues as needed.
• Perform security audits to identify potential vulnerabilities and recommend corrective actions.
• Provide proactive and reactive security patrols to maintain a safe and secure environment.

Qualifications:

• Experience in Dispatch is preferred
• Excellent deportment, customer service, and communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong leadership abilities with a commitment to coaching and training.
• Working knowledge of CCTV, access control systems, and other security equipment.
• Ability to work effectively both independently and as part of a team.
• Valid security license and First Aid/CPR certification required.
• Available to work continental shift

Prerequisites:

• Immunization Record - TB 1+2, MMR, Varicella
• Double Vaccinated - Full Vaccinated from COVID-19 with 2 doses minimum.
• Valid Ontario Security Guard License
• Valid CPR and First Aid Certification Level C (WSIB approved provider)
• Vulnerable Sector Check - to be completed upon hire
• Proficient in English (both oral and written)
• Must have a minimum 1-2 years of experience in security
• Diploma in Justice studies/police foundations is considered an asset.

Why choose Paladin?

• Opportunities for training and professional development.
• Competitive salary and benefits package.
• Free Uniforms
• Paid vacation & sick days
• Get paid your way with flexible daily pay options