Senior Business Systems Analyst

Service New Brunswick

Pay Band 5 / Senior Business Systems Analyst

15103 (R85-2025/26-402)

Open Competition

Flexible

Service New Brunswick (SNB) is seeking a Senior Business Systems Analyst to join the Business Application Services (JPS) Branch within the Technology Services Division supporting the Department of Justice and Public Safety.

Service New Brunswick (SNB) is proud to be recognized as one of Atlantic Canada's Top Employers for 2025! At SNB, working with us is more than just a job—it's an opportunity to build a meaningful career where you can make a difference in your community.

As part of SNB's Technology Services Division, you'll join a team of over 800 professionals delivering essential IT services to all GNB departments and Regional Health Authorities. With a province-wide presence, SNB is proud to be New Brunswick's largest IT employer—offering unmatched opportunities for growth, collaboration, and meaningful work.

Who are you?

• You are client-centric and passionate about delivering exceptional service.
• You demonstrate initiative and are adaptable, organized and solution oriented.
• You naturally gravitate towards a systemic view of situations that privileges 'big picture' thinking.
• You are an effective communicator and collaborator.

What will you be doing?

Reporting to the Supervisor of the Work Intake Solutions Delivery unit within Business Application Services (JPS), the Senior Business Systems Analyst will be part of a team that will deliver application services for a suite of business applications used by staff across the province.

Your responsibilities will include but are not limited to:

• Elicit business and system requirements from Product Owner, subject matter experts, and other stakeholders into documents such as business requirement documents, gap analysis, application process flows, technical specifications, MoSCoW, user stories, etc.
• Provide advice/direction to clients on business solution options that will meet their needs, goals, and objectives.
• Exceptional writing skills with emphasis on producing professional quality deliverables.
• Assist in evaluating and planning software implementation and integration with other systems.
• Lead teams and provide direction to solutions specialists, developers, and business stakeholders in application development, solution design, coding, testing and implementing functionality.
• Provide recommendations for solutions and participate in solution development activities including planning, design, procurement/development, testing and implementation.
• Assist in the design of new business applications. (Screen layouts, user flows, tool tips, error messages, etc.).
• Engage and maintain communications with all stakeholders (business team, application support team, DBAs, software vendors, other GNB business/IT areas, other jurisdictions, etc.) to ensure successful project implementation.
• Maintain strong and collaborative relationships with Business Application Services Team Members, Project Managers, Enterprise Architecture and other SNB teams.
• Assist in development and scoring of project related request for proposals (RFP's) issued by Procurement.

What do you need to be successful?

ESSENTIAL QUALIFICATIONS:

• A university degree of four (4) years in Computer Science, Computer Engineering, Business or related discipline and a minimum of six (6) years of related experience.
• Experience developing and documenting business requirements, system design, and system specifications.
• Experience providing direction and leading solution delivery for small to medium sized projects.
• Experience working with large software systems consisting of web interfaces, client-side interfaces and multiple integration points.

Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

Written and spoken competence in English at an Advanced or Superior level is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Ability to Use Microsoft Office Technology, Software and Applications.
• Sound knowledge/experience of AGILE Methodologies.
• Excellent communication and organizational skills.
• Proven ability to diagnose root cause that impedes client efficiency and find innovative solutions to problems.
• Leadership skills to mentor, motivate and provide guidance to project personnel.
• Experience with the application development lifecycle.
• Business Analyst Certifications such as IIBA-CBAP, PBA-PMI, IQBBA or equivalent.
• Experience developing and scoring a RFP.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

• Periodic weekday evening and weekend work hours will be required.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Analytical Thinking/Judgment
• Initiative
• Client Service Orientation
• Effective Interactive Communication
• Teamwork and Cooperation
• Conceptual Thinking
• Information Seeking

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Written Communication
• Planning and Organizing Skills
• Specialized subject matter expertise and knowledge

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $66,924.00 to $93,470.00 annually – Pay Band 5 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal by using the "Apply Online" button, to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by November 12th, 2025, and indicate competition number 15103 (R85-2025/26-402).

In the unlikely event that you experience technical difficulties or are unable to complete your application online, you can submit your application documents by mail at the below address.

This competition may be used to fill future vacancies at the same level.

We thank all those who apply, however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!