Medical Office Administrator

Join our team!

At Clinique Dro, we specialize in bioidentical hormone replacement therapy and are dedicated to enhancing our patients' quality of life. Our team is at the heart of everything we do - committed to providing exceptional care and creating a positive, supportive experience for every patient. We're thrilled to offer an opportunity to join our dynamic and compassionate team!

Dre. Roxanne Ouellet is seeking a Medical Office Administrator at Clinique Dro. As a key member of our clinic, the Medical Office Administrator will play an integral role. If you have administrative experience in a healthcare setting and consider yourself organized, empathetic, and an excellent communicator, we would love to hear from you!

Key Responsibilities, as required/applicable:

• Greet incoming patients and provide a professional reception service.
• Handle all incoming telephone calls.
• Prepare and send blood test requests as directed by clinical staff.
• Process patient payments and issue receipts.
• Schedule and manage patient appointments, including walk-ins.
• Manage and respond to requests and queries from pharmacies.
• Receive, sort, and distribute incoming faxes in a timely manner.
• Monitor and maintain office inventory and supplies.
• Ensure patient lists and records are accurate and kept up to date.
• Scan and upload relevant documents to patient files.
• Collect mail from the hospital and post office box and distribute as appropriate.
• Perform all other related administrative or special tasks as per operational requirements.

Working Conditions & Location:

• Our clinic operates Monday through Thursday from 8:00 AM to 4:00 PM and remains closed on Fridays, evenings, weekends, and statutory holidays.
• The Medical Office Admin position requires availability to work on-site from Monday to Thursday.
• The work hours for this position will be Monday (8am-4pm), Tuesday to Thursday (8am-4:30pm). Based on preferences, the possibility of working 5 days/week can be further discussed with the employer. Note that the schedule may slightly vary to meet operational requirements.
• This role requires travel to the hospital for mail collection; a valid means of transportation is essential.
• The clinic's team currently includes Dre. Roxanne Ouellet, 2 Nurse Practitioners, 2 Registered Nurses, and 2 administrative staff members.
• The clinic is located at 470 Ryan Street, Moncton, NB.

Qualifications:

• Ability to be efficient, organized and perform a variety of tasks within a fast-paced environment while interacting effectively with patients and healthcare providers.
• A respectful, empathetic, and helpful individual who exhibits compassion and patience.
• Strong computer skills (including using the internet, electronic medical record system, MS Office software, etc.).
• Ability to effectively operate a phone system.
• Demonstrates excellent documentation skills and attention to detail.
• A professional individual with strong interpersonal and problem-solving skills.
• Self-motivated individual who can work independently and as a team.
• Contribute to a culture of continuous improvement by fostering a mindset of innovation, problem solving, and excellence.
• Ability to maintain a high regard for confidentiality and advocacy for patients.
• Proficiency in English and French is required.

Experience/Education:

• Relevant post-secondary education or medical office admin diploma is an asset.
• Previous experience with Electronic Medical Records (EMR) is an asset.
• Previous related experience in a medical office environment is an asset.
• Knowledge of Medical terminology is required.

Why you should absolutely join our team: Apply for a fantastic opportunity to join a positive, team-oriented environment where you will benefit from:

• A professional, positive, and inclusive work environment that strives to promote wellness.
• Join a collaborative, multidisciplinary team.
• Competitive pay rate offered.
• Health and Dental benefits.
• Enjoy a flexible schedule which no evening, weekend, statutory holiday, or on-call responsibilities.
• Free parking.

Application deadline: Friday, November 7th 2025
Start date: To be determined with the successful candidate.