Temporary (5 months) - Clerk - Bilingual Visitor Information Counsellor

Reporting to the Manager of the Tourism & Events Division, the incumbent will promote and sell the City of Fredericton as a tourism destination. Ability to fluently communicate verbally in both English and French is essential.

The incumbent will be working in a team environment, however they will also be required to exercise independent judgement, initiative and creativity, and be able to deal effectively with the public and the tourism industry in a professional, courteous and tactful manner.
Qualifications Required:

• Graduation from University or post-secondary institution in marketing, business administration, arts or tourism is considered an asset.
• A positive attitude and an eagerness to continuously learn are essential.
• Strong customer service skills.
• Ability to multi-task and work within a fast-paced environment.
• Experience in tourism-based sales and promotions and/or tourism-based customer service.

What You Will Do:

• Being the main point of contact in the Fredericton Visitor Information Centre, welcoming and aiding in trip planning for visitors.
• Daily management of telephone, e-mail, and walk-in requests for information as required.
• Assisting visitors and the public, in general, with a commitment to excellent customer service.
• Administrative support to a busy office.
• Maintaining databases & data entry.
• Performing related duties as assigned.

What You Will Bring:

• Ability to fluently communicate in both official languages (verbally, reading is an asset).
• Ability to identify issues or problems and develop strategies, ideas, and opportunities for resolution.
• Well-developed and concise oral and written communication and interpersonal skills.
• Ability to effectively contribute to the establishment, maintenance and success of work teams focused upon achieving individual, team and departmental goals.
• A thorough knowledge of modern office practices, procedures, methods, and equipment.
• Proficient in the use of Microsoft Office (Word, PowerPoint, Outlook, and Excel).
• Valid Class V Driver's License.

Perks:

• Competitive salary $2,020.21 bi-weekly (CUPE Local 1709 Salary Scale, Level E).
• Professional development opportunities.

Apply Now!

Please submit your application on or before November 5, 2025, before 4:30 p.m. AST.

The City of Fredericton is an equal opportunity employer.

Only those candidates chosen for an interview will be contacted.