Digital Content Designer (UX Writing) - 12 Month Contract

Job Description

What's the opportunity?

We're two years into our digital transformation at RBC Insurance and the foundations are set. We're ready to leverage our new technology, agile processes, and strong design team culture to push what it means to simplify insurance for all Canadians.

This role is for an experienced Content Designer who will craft intuitive, inclusive, and human-centric content and UX copy. You'll collaborate with our designers, product team, and marketing team to deliver content for website experiences, marketing campaigns, and other digital channels. We're looking for a strategic thinker and hands-on doer with a passion for making complex content clear and user-friendly.

What will you do?

• Partner with product and visual designers to build a variety of digital experiences including online applications, online broker portals, website content, and emails

• Craft clear, succinct, and approachable content that balances our business goals and user needs, elevating RBC Insurance's brand wherever possible

• Co-create content strategies and artifacts with our Content Design Lead that help ensure a consistent user experience across all channels

• Collaborate with Legal, Privacy, Compliance, Information Security, and Regulatory teams to ensure that our digital copy satisfies our regulatory responsibilities

• Work with Design Researchers on using qualitative and quantitative insights to inform content decisions

• Apply the principles of accessibility and inclusive design in content creation

• Create and/or support needs for French translation

What will you need to succeed?

Must haves

• 3-5 years of professional experience in UX writing, content design, or a similar role

• A portfolio illustrating your craft and process, with an emphasis on digital experiences

• Demonstrated understanding of content design principles and methods, content standards, style guides

• An undergraduate degree in Literature/English, Journalism, HCI, a related field, or equivalent experience

Nice to haves

• Experience working in a highly regulated industry, with legal teams, or complex subject matter and requirements

• Fluency in French

What's in it for you?

• All the tools, training, and team support you need to grow your business and career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Content Strategy Development, Decision Making, Product Development Methodology, User Experience (UX) Design, User Experience (UX) Research, User Interface (UI) Design

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-10-23

Application Deadline:

2025-11-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.