Service Coordinator

Job Title: Service Coordinator
Location: Halifax, NS
Pay Rate: $25.00/hr
Hours: Full-time, 40 hours per week, Temporary to Permanent
Schedule: Monday-Friday (8:00 AM - 4:00 PM) and some Saturdays (9:00 AM - 12:00 PM)

Job Overview:

Advantage Personnel is currently hiring a Customer Service Coordinator on behalf of our client, a busy service department seeking a professional, organized, and customer-focused individual. This role involves providing front-line support to customers, coordinating service department activities, and performing administrative and accounting tasks to ensure smooth day-to-day operations.

Responsibilities:

• Greet and assist customers at the service counter in a professional and courteous manner.
• Receive and process customer equipment for repair, ensuring accurate and complete documentation.
• Answer incoming phone calls, respond to inquiries, and take messages as needed.
• Coordinate service department workflow to ensure timely completion of work orders.
• Prepare and process work orders, POS transactions, and related administrative paperwork.
• Perform accounting and data entry tasks related to the service department.
• Communicate with customers regarding service updates, parts availability, and equipment pickup.
• Maintain organized inventory records of equipment and parts in for repair.
• Perform various other duties as assigned.

Qualifications:

• Previous experience in customer service, office administration, or a service coordination role.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication skills-both verbal and written.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Basic accounting or POS experience considered an asset.
• Friendly, professional, and dependable demeanor.
• Basic knowledge of lawn and garden tools.