Representative Store Support - 22 - month contract

Ready to Make an impact?

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Internal Customer Coordinator - Store Support to join our team at the Sobeys Corporate Office in Stellarton or Mississauga. Reporting to the Supervisor, Store Support, you will be responsible for handling feedback from our stores and wholesale customers, ensuring their satisfaction and maintaining our "stores first" commitment to quality products and customer service.

Store Support operates seven (7) days per week.

Here's where you'll be focusing:

• Support a culture of inclusion for our stores, customers & teammates.
• Receive store inquiries via Salesforce Service Cloud and prioritize them based on established guidelines.
• Triage inquiries and collaborate with cross-functional teams to resolve inquiries promptly and effectively.
• Meet or exceed, established key performance metrics
• Accurately categorize and rate inquiry types while updating them throughout the resolution process.
• Assign cases to the appropriate area of responsibility, ensuring proper follow-through.
• Maintain a professional communication style when engaging with stores, reflecting a "stores first" attitude.
• Keep the supervisor informed of potential escalation situations and emerging trends.
• Develop strong working relationships with stores and other departments within the company.

What you have to offer:

• Excellent interpersonal and communication skills, both verbal and written
• Proven customer service support skills, ideally with related experience
• Strong organization and problem-solving skills with the ability to multi-task
• Proven time management skills, ability to work to deadlines with strong attention to detail
• Ability to communicate effectively with employees at all levels of the organization
• Develop strong working relationships with stores and other areas of responsibility within the company
• General knowledge of Salesforce Service Cloud and familiarity with support center processes and telephone systems
• Working knowledge of SAP

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