Analyst Systems Optimization & Enablement - 12 - month contract

Ready to Make an impact?

The Analyst of Systems Optimization and Support is responsible for the maintenance, development and optimization of all reporting issued by the team.

Here's where you'll be focusing:

Maintain knowledge of key systems (CAO, FIM, ISP/POS, Kronos, etc.) in all applicable banners in order to:

• Properly analyze data
• Share knowledge with other team members to maximize overall team effectiveness in supporting change and usage of key systems
• Triage questions from DOs, MROs on existing systems and tools
• Ensure optimal customer service standards are upheld in team call center by fielding questions related to reports issued by the team
• Participate in continuous improvement of team analytics by ensuring that any system changes that may impact reporting is identified and managed
• Ensure all reports are accurate and issued to the business on time
• Ensure accurate maintenance of store lists and distribution lists for reports we issue
• Monitor compliance and performance of all stores/banners/formats and engage with format leads on opportunities
• Actively identify opportunities in the business and work with team to propose changes to maximize profits for the business
• Collaborate with Finance team to ensure alignment on potential opportunities
• Support Director of Operations & District Operator and assist in removal of barriers to the execution of superior customer service
• Participate and drive engagement within the team
• Deliver a useable product to stores and on time
• Identify stores/banners/formats are not using systems properly
• Collaborate with and support project team members to achieve success with their assigned work
• Ensure adherence to government regulations (including OHS Standards)

What you have to offer:

• Merchandising or retail experience
• High School Diploma and / or a minimum of 3 years experience in category or product management, or equivalent combination of education and experience
• Working knowledge of store operations (business acumen)
• Proficient use of Microsoft Office suite
• Solid communication skills (both oral and written) and ability to influence positive change
• Experience with data management and dashboarding tools (Tableau)
• Snowflake experience (asset)
• Data management experience
• Power Automate experience (asset)

#LI-DS1

#LI-Hybrid