Healthcare Security Dispatcher

Site Description:
The Halifax Infirmary is home to the Charles V. Keating Emergency and Trauma Centre. It also houses a number of inpatient units, surgery departments, and outpatient clinics.

The Victoria General houses in patient and outpatient clinics and services.
Position Details:

Position: Dispatcher
Site: Halifax Infirmary; Victoria General Hospital
Hours: 8am - 4pm; 4pm - midnight
Payrate: $20.50/hour

Key Responsibilities:

• As the Dispatcher is the first line of contact for our clients, they must handle all calls in a professional and calm demeanor, providing exceptional customer service.
• Maintain a good rapport with all Paladin Employees and management staff, while being cognizant of the confidential information that must be handled and maintained by this position.
• Dispatch alarm response calls effectively, concisely, and within designated time frames.
• Respond to alarms in a timely manner while ensuring all account instructions are followed correctly.
• Accurately update alarm accounts
• Creation of hospital ID cards
• Complete any other tasks given by the Shift Supervisor/Site Supervisor

Prerequisites:

• Ability to lead, plan, organize, delegate and problem solve.
• Ability to pay close attention to detail.
• Computer knowledge and proficiency in Microsoft Word, Excel and Outlook.
• Ability to communicate effectively, both written and verbal.
• Ability to deal with others effectively.
• Ability to function effectively in a fast paced and stressful environment.
• Ability to demonstrate professionalism in all situations.
• Ability to prioritize based on severity of the call.
• Ability to obtain Security License for the province of Nova Scotia
• Valid Standard First Aid & CPR - Level C (from a CSA-approved vendor)
• English (oral and written) fluency is a must
• Previous experience in dispatching, or a related field preferred.

Why choose Paladin?

• Opportunities for training and professional development.
• Competitive wage and benefits package.
• Free Uniforms
• Company paid Security license
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Get paid your way with flexible daily pay options!