Quality Associate - Term (12 months) Full Time - Days

Make an Impact. Be Inspired. Join Northwood!

Are you looking for a career where you can make a real impact? At Northwood, care is at the heart of everything we do-but we're also about community, innovation, and creating meaningful connections.

As Atlantic Canada's largest not-for-profit continuing care organization, we are a dynamic team of change makers, problem-solvers, and compassionate professionals who believe in the power of connection.

When you join Northwood, you become part of a forward-thinking, inclusive workplace where your ideas are valued, your growth is supported, and your work truly matters. Whether you're starting your career or looking for a meaningful next step, you'll find a place to thrive here.

We're committed to diversity, inclusion, and fostering a workplace where everyone feels valued and empowered. We recognize that every candidate brings unique strengths, and we strive to create an equitable hiring experience for all. If you require accommodations at any stage of the application, interview, or selection process, please let us know-we're here to support you.

Ready to love what you do? Join Northwood and be part of something bigger!

We are looking for a Quality Associate - Term (12 months) Full Time - Days. The ideal candidate would possess the following:

Qualifications:

• Bachelor's Degree in Business/Health Related Field is preferred.
• Two years of Healthcare work experience in the administration, coordination and evaluation of Quality Improvement Programs or a combination of healthcare education and relevant work experience.
• Experience and Education in the following areas are required:
  • Continuing Care Sector
  • Demonstrated ability to distinguish between governance and operation level quality improvement and quality monitoring
  • Risk Management
  • Research
  • Data management and statistical analysis
  • Presentation and report writing
  • Intermediate proficiency in Microsoft Office Suite including the ability to create, edit, and format documents: develop and analyze spreadsheets; and prepare professional reports and presentations. Comfortable navigating and supporting organizational systems such as Learning Management Systems, and data entry/reporting platforms. Able to troubleshoot basic issues, generate reports, and adapt to new technologies or software applications as required
• Healthcare experience in the administration, coordination and evaluation of Quality Improvement Programs preferred
• Experience in the following areas are considered an asset
  • Accreditation
  • Privacy
  • Ethics
  • Program/Policy Analysis
  • Relevant project planning and project management

Major Responsibilities:

• Provides support across quality, risk management, accreditation, performance measurement, and special projects, including assisting with planning, coordination, integration, and problem-solving as needed. Works with program-based teams to initiate and implement quality improvement initiatives. Fosters a culture of quality and person-centered care and customer service.
• Supports teams across the organization to identify evidence based best practice and integrate this evidence into their care practice.
• Provides oversight and coordination for the Ethics Committee, ensuring alignment with organizational values, standards, and quality framework.

Tasks:

• Provides support in the maintenance of organization-wide standards and the quality model.
• Researches and advises on local industry regulations and national standards.
• Supports the Accreditation Canada continuous quality improvement and on-site survey process and assists in monitoring compliance
• Participates in the development and maintenance of policies and procedures.
• Collects and inputs audit data, conducts surveys and prepares reports as required.
• Provides support for the Learning Management System (LMS), including user support, troubleshooting, reporting, and system-related inquiries.
• Supports Northwood initiatives/projects.
• Assists in the development of quality improvement processes and procedures for existing and future services/programs.
• Supports organizational quality and safety initiatives, participates in committees, working groups, or projects as directed by the Manager, Quality, Research & Organizational Performance.
• Completes other tasks as required

Salary: As per Northwood Scale

Department: Quality, Research & Organizational Performance

Effective: November 17th 2025

Location: Corporate Office, Dartmouth

Hours: 80 Hours Biweekly

Applications: Internal applications must be submitted online through the Northwood Hub.

A resume is required when applying for this position. Only candidates selected for an interview will be contacted.