Security Dispatcher - 1 Queen St East - Full-Time

Site Description: One Queen Street East is a unique 503,000-square-foot complex that harmoniously blends Toronto's storied past with cutting-edge design. This remarkable property consists of two distinct buildings, seamlessly connected by a five-story glass atrium.

Position: Security Dispatcher

Site: One Queen Street East, Toronto
Status: Full Time

Hours: Continental Nights 1900-0700
Pay Rate: $19.89/hr

Internal Posting: Oct 2, 2025
Internal Closing: Oct 9, 2025
External Closing: Oct 16, 2025

Highlights:

• Leverage your in-depth security knowledge to lead and manage the security team, effectively assigning tasks and ensuring their efficient execution
• Proactively identify areas for improvement in security processes and implement necessary changes
• Lead the response to incidents and emergencies (including but not limited to fire control, use of force, de-escalation, and medical situations). Apply your first aid, CPR, Narcan, and AED certifications when necessary
• Conduct proactive and highly visible patrols of assigned areas to maintain a safe and secure environment for all
• Comprehensive knowledge of the Trespass to Property Act (TPA) and Arrest without warrant (S494)

Job Duties and Responsibilities:

• Demonstrate a proven track record of conducting and reviewing audits for radios, cameras, inventory, and keys to maintain a secure environment
• Prioritize outstanding customer service by providing exceptional support to tenants, guests, and visitors
• Oversee the efficient review, update, and closure of reports, ensuring all documentation is accurate and up to date
• Diplomatically enforce property standards while maintaining peace and security
• Effectively monitor CCTV surveillance systems, promptly identifying and responding to any suspicious or unauthorized activities
• Maintain exceptional observational awareness and attention to detail, proactively identifying and addressing potential security threats
• Foster a positive and collaborative work environment by utilizing your strong interpersonal skills and emotional intelligence
• Ensure you hold all necessary certifications and training required for security roles

Technical Requirements:

• Proficiency in Microsoft Office applications, including MS Word, MS Excel, and Outlook
• Expertise in daily report writing (DAR) and incident report writing using Perspective Application
• Strong email communication skills for clear and concise written communication
• Thorough knowledge of fire safety plans and emergency evacuation procedures;
• Authorized to work in Canada legally

Security System Knowledge:

• Access control systems: CCURE 9000 Monitoring Station, Habtech, and CCURE 9000 Administration Station
• CCTV monitoring: Indigo Vision Control Center
• Key control systems: Keypro 3 & Keytrak
• Elevator Management Systems: EMS Panorama 2.0, OTIS
• Critical event management: MIR3
• Work order generation: Angus Work Order
• Fire alarm systems: Knowledge to put buildings on & off global bypass, sprinkler bypass & node bypass (Simplex Fire System)
• Parking E-hub System: Thorough understanding of the system's operation

Site Specific Duties:

• Inform supervisors about any issues that might affect security services or staff performance
• Proactively suggest improvements to supervisors

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Work today, get paid today—daily pay available