Retail Sales Representative

Job Summary:

We are seeking a motivated and customer-focused Retail Sales Representative to join our team. The ideal candidate will play a vital role in delivering an exceptional in-store experience, assisting clients with flooring selections, managing projects throughout the project life, and ensuring smooth execution from initial consultation through project completion.

Salary: Starting at $40,000 plus commission (based on experience)

Days: Monday - Saturday (two days off - Sundays + a weekday)

Responsibilities:

• Utilize RFMS software to manage all project-related tasks, including creating quotes, work orders, purchase orders, and pick tickets.
• Answer and manage incoming phone calls on the sales floor, providing prompt and professional customer support.
• Assist customers with product selection by offering expert guidance and custom flooring design solutions tailored to their needs.
• Build and maintain strong, long-lasting client relationships through exceptional service and timely follow-ups.
• Oversee flooring projects from start to finish, ensuring quality, timeliness, and customer satisfaction.
• Stay up to date with the latest product offerings, design trends, and pricing changes to provide accurate and informed recommendations.
• Coordinate material ordering and ensure timely delivery to meet project deadlines.
• Communicate effectively with clients, installers, and project managers throughout each phase of the project.
• Conduct site visits when necessary to confirm project specifications and verify customer satisfaction.
• Provide outstanding customer service on the showroom floor, guiding clients through the sales process with professionalism and enthusiasm.
• Contribute to the overall appearance and organization of the showroom by managing samples, updating displays, and keeping the space clean and inviting.

Skills & Qualifications:

• Previous experience in sales, preferably within the flooring, home improvement, or interior design industries.
• Working knowledge of project management/sales software (preferred).
• Excellent interpersonal and communication skills, both verbal and written.
• Proven ability to manage multiple projects simultaneously with strong organizational skills and attention to detail.
• Ability to work independently as well as collaboratively in a team environment.
• Professional, customer-first attitude with a passion for delivering high-quality service.
• Strong problem-solving skills and the ability to adapt to changing client needs or project requirements.
• Basic knowledge of flooring materials, installation practices, and design principles is beneficial but not necessary, training is provided.
• Willingness to conduct site visits and work flexible hours, including weekends if necessary.