Senior Technical Analyst
New Brunswick Community College (NBCC) - 5 Jobs
Woodstock, NB | Saint John, NB | Moncton, NB | St. Andrews, NB | Miramichi, NB | Fredericton, NB
Job Details:
Benefits:
Are you driven by technology that connects people and powers innovation? Join NBCC as a Senior Technical Analyst and play a key role in maintaining and improving the College's IT infrastructure. From monitoring and supporting daily operations to designing future-ready systems, you'll help ensure our campuses remain connected, secure, and prepared for tomorrow
Position Type: Regular
Location: Any NBCC Campus location
Salary Range: $73,372 to $88,660 per annum.
The Information Technology department at NBCC delivers professional information and communication technology services, guidance, and expertise. Its mission is to empower the NBCC community to attain its objectives, leveraging cutting-edge technologies available today and planning for the innovations of tomorrow.
Reporting to the Manager of Infrastructure and IT Security, the Senior Technical Analyst maintains, supports, installs, monitors, consults, architects, and designs integrated systems and cloud solutions for NBCC's locations across the province.
Key responsibilities include:
- Deliver prompt and professional reactive support for system and cloud-related issues by diagnosing, troubleshooting, and resolving problems or coordinating their resolution. Act as an escalation point for complex issues and remain available for after-hours emergency response.
- Ensure accurate documentation of incidents and service requests, conduct root cause analysis for recurring problems, and consistently meet established service level objectives.
- Maintain optimal system and application availability, security, stability, and performance by installing, configuring, testing, and deploying new or upgraded solutions, while developing and maintaining comprehensive technical documentation.
- Drive the evolution of system and cloud architecture by leading design enhancements, developing new architectures, applying standards to existing infrastructure, monitoring compliance, and identifying components for decommissioning.
- Proactively monitor and analyze system performance and security posture through log reviews, automated alerts, metric analysis, and reporting on capacity, performance, and potential vulnerabilities.
- Collaborate with leadership to evaluate short- and long-term system and cloud requirements, ensuring accurate documentation of configurations, processes, and service records.
- Develop, implement, and maintain policies, procedures, and training programs to support system administration, operational best practices, and disaster recovery readiness.
Education & Experience:
Diploma/Degree in computer science or engineering or information technology with five (5) years progressive experience within networking, systems, or cloud computing.
Industry-standard certifications within the incumbent's specialized area, including but not limited to Microsoft Azure cloud solutions, wired and wireless networking, virtualization technologies, related cybersecurity practices, and IT Service Management (ITIL Foundation), etc.
Professional Skills:
- Must be able to work independently or as part of a team.
- Ability to prioritize work, apply departmental standards and meet deadlines.
- Managing stress is crucial, given the high-pressure nature of their role, requiring resilience and effective coping mechanisms.
- Ability to adapt to changes in work environment.
- Adapts easily to and welcomes technological changes.
- Exercises initiative to independently learn new technologies.
- Both written and verbal communication skills are vital for conveying technical information clearly to diverse audiences.
- Team Collaboration: works effectively in a team environment, contributing positively to team operations, and working relationships.
- Empathy and Emotional Intelligence: ability to understand and empathize with others, showing sensitivity to their perspectives and needs.
Candidates must clearly demonstrate how they meet these qualifications on their resumes.
Other combinations of education and experience may be considered as equivalent. Subject to competition response, the minimum qualifications may be raised.
- A culture that is focused on nurturing a sense of belonging for all employees.
- Become a member of the New Brunswick Public Service Pension Plan.
- Opportunities for professional development and training.
- Employee and Family Assistance Program (EFAP).
- Paid sick and vacation leave.
- Volunteer leave.
- Tuition Reimbursement program.
This position is a unionized position where the terms and conditions of employment are in accordance with the NBUPPE - Information Technology collective agreement for the College.
All applicants must be eligible to work in Canada at the time of application. This competition may be used to fill future vacancies at the same level.
The New Brunswick Community College (NBCC) is committed to being flexible in its operations and to the wellbeing of its employees. This includes considering reasonable requests for alternative work arrangements, when feasible, to meet the changing needs of the College and its students. In order to ensure our students' needs are met, flexible work arrangements cannot extend beyond the New Brunswick border. NBCC employees must be living in a location that is a reasonable distance from one of our seven work locations around the province.
We promote an equal opportunity work environment.
All interested candidates are invited to submit a detailed application, with a resume, online by October 13, 2025. All applications will be acknowledged upon receipt, however, only those selected for an interview will be contacted further.
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