Supervisor - Health Equipment Loan Program

Title: Supervisor - Health Equipment Loan Program

Employee Working Location: In-person (Prince George, BC)

Employment Status: Permanent Full-Time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Supervise day-to-day operations by assigning work, monitoring workflow, conducting quality checks, coaching staff, and supporting team engagement to ensure tasks are completed safely, efficiently, and on time.
• Review team output against established standards, provide regular feedback, and support performance and skill development.
• Facilitate effective communication and collaboration within the team and maintain strong working relationships with internal and external partners.
• Monitor and resolve day-to-day operational issues and client escalations in accordance with established procedures, service standards, and client expectations.
• Support the implementation of program goals, operational cycles, and continuous improvement initiatives in alignment with organizational policies and procedures.
• Provide hands-on operational and supervisory support during periods of high volume or staff absences to ensure continuity of service.
• Coordinate advanced equipment loan services during surge periods or staff absences, including reviewing referrals, liaising with health professionals, clients, and families, arranging deliveries, and maintaining accurate client and equipment records.
• Prepare and contribute to operational and program reports, data audits, forecasting, and identification of service trends and issues.
• Support depot operations through coverage as required, overdue equipment follow-ups, data corrections, and basic technology troubleshooting, with occasional travel within the Northern Health region.

What we are looking for:

• Qualifications include a minimum of 3-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required and ability to navigate and troubleshoot multiple systems.
• Experience leading others, supervising and coordinating the work of others and managing workloads.
• Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.
• Communication and influence skills to gather perspectives, understand needs, and present information to reach consensus, often in somewhat sensitive situations

Working Conditions:

• Frequent travel around the region is required.
• Must be able to lift and carry up to 80 lbs.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).