Supervisor - Health Equipment Loan Program

Title: Supervisor - Health Equipment Loan Program

Employee Working Location: In-person (Prince George, BC)

Employment Status: Permanent Full-Time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

Oversees the day-to-day equipment reprocessing and distribution activities related to the delivery of health equipment loan services to achieve contracted deliverables and HELP program objectives.

Responsibility 1 - Operations, Service Delivery and Safety Standards 40%

• Ensures the implementation of policies, procedures and practice standards relating to equipment reprocessing, inventory management and distribution.

• Oversees equipment distribution operations including but not limited to inventory and parts management, equipment reprocessing, customer and the client service site equipment delivery process.

• Provides expert technical advice to staff, volunteers, and health care professionals, pertaining to health equipment.

• Ensures technical staff and volunteers are familiar with and adhere to HELP policies and procedures.

• Monitors program delivery to ensure performance standards and quality control are maintained

• Procures PPE, chemicals, equipment, parts, and other supplies as needed.

• Conducts internal scheduled self-audits per provincial requirements .

• Performs corrective actions in response to internal audits.

• Ensures timely and appropriate responses to Safety Bulletins and Recall Advisories.

• Ensures timely reporting of incidents and product damage reports and follows up accordingly.

• Maintains solid working relationships with internal and external stakeholders.

Responsibility 2 - Equipment Reprocessing 20%

• Participate in equipment cleaning , disinfection, inspection, repair, database, delivery, and installation as needed to meet operational requirements.

Responsibility 3 - Human Resources 20%

• Supervises staff and volunteers, ensuring compliance to policies, procedures, and equipment standards

• Recruits, trains, mentors, and supports all program technical staff and volunteers.

• Ensures staff and volunteers are in compliance with health & safety regulations/standards.

• Allocates resources to meet equipment reprocessing/delivery priorities.

• Addresses performance concerns and matters of professional conduct of direct reports with support from senior management.

Responsibility 4 - Contracted Programs Management 10%

• Collaborates with Partner Services on equipment related issues including equipment inventory needs, repairs etc.

• Ensures compliance with relevant contract terms related to equipment management, reporting, privacy regulations and program evaluation requirements.

Responsibility 5 - Facility Management 5%

• Ensures that all WHMIS Program requirements are adhered to for assigned sites.

• Identifies space needs, recommends, and implements solutions including renovating or relocating HELP sites.

• Conducts regular building inspections of assigned sites to ensure potential hazards are identified and addressed.

• Works closely with facilities staff to ensure completion of required facility maintenance and repairs for assigned sites.

Responsibility 6 - Fleet Management 5%

• Ensures that HELP fleet vehicles are maintained according to National fleet maintenance policies.

GENERAL DUTIES

• Integrates volunteer resources and fund development within the scope of responsibilities.

• Participates in disaster response as needed.

• Contributes to a healthy and safe working environment.

• Performs other duties as required.

What we are looking for:

• Completion of a 2-year post-secondary diploma in a relevant field, 3 years of job-related work experience, and 2 years' experience supervising employees and/or volunteers, or an equivalent combination of education, training and experience.
• Experience working with a diverse population and an understanding of cultural issues.
• Valid BC Driver's License. Mechanical, maintenance, assembly or repair experience.
• Ability to be self-directed and to manage multiple priorities.
• Computer proficiency.
• Strong interpersonal and organizational skills.
• Medical equipment repair experience is considered an asset.

Working Conditions:

• Frequent travel around the region is required.
• Must be able to lift and carry up to 80 lbs.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).