Customer Service Representative

As a global seafood company, Cooke has operations in North America, Europe, South America, and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area's economy and sense of community.

Connors Transfer, a division of Cookeis currently seeking an experienced Transportation Customer Service Representative for our growing team.

This is an exciting expansion opportunity for someone who loves to be hands-on and personal with their customers. Handling customer requirements from start to finish.

This challenging opportunity consists of

• Building on and establishing customer relationships
• Order entry, ensuring accurate and complete information is received.
• Scheduling pickup and delivery appointments
• Working closely with the operations team to ensure Customers On-time delivery expectations are met or exceeded
• Liaison between shippers, receivers, and operations to ensure delays and issues are communicated timely and efficiently
• Accessorial charge management
• Other duties as assigned

Candidates should have

• Strong customer service focus
• At least 2 years Customer Service experience in the Transportation Industry
• Strong communication skills
• Hours of Service and geographical knowledge
• Transportation weights and measures
• Experience with TruckMate (Maddox) considered an asset

Join our team and enjoy the benefits of full-time year-round employment with competitive rates and a comprehensive benefits package tailored to support your well-being and career growth.

Benefits Package:

• Health Benefits: Includes coverage for dental, vision, and extended medical care.
• Insurance: Life and disability insurance provided for financial security.
• Support Services: Access to an Employee Assistance Program (EAP).
• Financial Planning: Opportunity for RRSP matching to support your retirement savings.
• Time Off: Paid vacation, holidays, and sick leave for work-life balance.
• Wellness: Wellness programs and access to on-site gym facilities (available in some locations).
• Career Development: Professional growth opportunities and avenues for advancement.
• Perks: Employee discounts on company products or services.
• Convenience: On-site parking

If you're looking to join a supportive team environment with opportunities for personal and professional development, apply now and become part of our dynamic team.

The Why

Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness, and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future.

NOTE: The recruiter is reviewing and interviewing eligible applicants for this position as they are received. If you are interested in this posting, you are encouraged to apply as soon as possible.