Duties include:

• Greet all visitors presenting themselves at the clinic and answer their inquiries or field them to proper personnel;
• Answer incoming telephone calls;
• Provide information on the services offered at the clinic by telephone or in person;
• Orient and educate patients by explaining the clinic functioning;
• Ensure one-on-one contact with the patient by being a principal contact;
• Monitor delivery of care by: fielding phone calls, scheduling appointments, coordinating appointments with other care providers; coordinating information and care requirements with other care providers;
• responding to various demands from patient and physicians, ensuring results are communicated to patient, ensuring that information is communicated to physicians, documenting follow-up care, etc.;
• Prepare invoices and collect payments for services received by patients;
• Maintain patient care database by entering new and accurate information as it becomes available;
• Maintain with constant review for accuracy and quality, patient medical records in accordance with policy and procedures;
• Respect patients by recognizing their rights and maintaining confidentiality;
• Maintain quality service by establishing and enforcing organization standards

Performance requirements:

• Bilingualism: Effective verbal and written communication in French and in English;
• Relationship building skills;
• Organization and coordination with good ability to follow up;
• Excellent customer service;
• Detail-oriented and accurate;
• Able to handle a face pace environment;
• You can manage several priorities simultaneously;
• Knowledge and/or experience of medical coordination and/or medical support services;
• Autonomy;
• Discretion;
• Financial Duties, Medicare Billing

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Experience:

• Medical secretary: 1 year (preferred)

Language:

• French and English (required)

Work Location: In person