Service New Brunswick

Quality Assurance Lead

Personal Service Contract (1 year, renewable to 2 years)

Open Competition

R85-2025/26-412 (Fusion #14844)

Pay Band 4

Flexible Work Location

Service New Brunswick is seeking individuals to join the Technology Services Division as a Quality Assurance Lead. The SNB Technology Services Division which provides technology services to all Government of New Brunswick departments and Regional Health Authorities. With over 700 employees, we form one of the largest IT employers in the province with office locations in most cities and regions. We are mandated to deliver an extensive range of IT Services across various information technology disciplines.

Technology is often a core component to government services provided to the citizens of New Brunswick. As such, we implement and support the technologies used to deliver to Health Care, Education, Justice, Environment, Economic Development, Social Services, Transportation, Agriculture as well as many other sectors. Members of our team have the opportunity drive innovation and excellence across government using technology.

The Government of New Brunswick (GNB) is committed to transforming how it manages its operational business units and finances. GNB's goal is to modernize its business processes though the implementation and operation of an Oracle Enterprise Resource Planning (ERP) Cloud Software as a Service (SaaS) solution over the next 10+ years. The Quality Assurance Lead will play a role in the efficient and effective delivery of technology and business solutions needed to meet GNB's evolving business requirements and improvement of processes. This position is part of a multi-disciplinary and highly skilled team assigned to creating and supporting innovative strategies to help transform GNB service delivery through the ERP Cloud platform

Who are you?

• You are client-centric and passionate about delivering exceptional service;
• You demonstrate initiative and are adaptable, organized and solution-oriented;
• You are self-motivated with strong teamwork skills;
• You are an effective communicator and collaborator;

What will you be doing?

The Quality Assurance (QA) Lead will be responsible for providing direction and support to team members and activities related to establishing quality metrics, mentoring team members, managing outside resources, and developing test programs (strategies and execution plans) Key responsibilities will include but are not limited to:

• Participating in the creation and maintenance of QA procedures;
• Participating in the creation of project test plans and other assigned quality assurance related documents;
• Reviewing and analyzing system specifications and project documentation for the purpose of designing, building and maintaining test cases, both manual and automated;
• Utilizing testing software;
• Providing direction and expertise in the identification and setup of automated vs. manual testing;
• Executing test cases and providing testing results in preparation for project releases and upgrades;
• Reporting and tracking defects to resolution;
• Participating in the change management reviews and approvals;
• Adhering to quality assurance procedures and standards as laid out by the QA Manager;
• Attending team status meetings and working group meetings as required;
• Working closely with the Quality Assurance team and Project and Business leads to deliver assigned deliverables and meet project deadlines.

What can GNB offer you?

• Meaningful work;
• Opportunities for career growth and advancement;
• Career diversity within a single large employer;
• Comprehensive benefits package (paid vacation plus health, dental, life and long-term disability plans) and pension;

ESSENTIAL QUALIFICATIONS: Bachelor's Degree in an IT Related Field with 2-4 years progressive testing experience OR Two year college diploma in an IT related field and five 5-7 years of progressive testing experience.

Automated Testing with 1-2 years experience in writing and running using automation software.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Knowledge of testing software and test automation tools (HP Quality Center - ALM and UFT - Unified Functional Test)
• Knowledge of Sellenium
• Completion of a Quality Assurance certificate program or a Quality Assurance certification; EX: ISTQB
• Professional membership with a recognized Quality Assurance society; EX: SQA
• Demonstrated Experience Quality Assurance Frameworks and project methodologies including Waterfall and Agile

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

• On occasion, some travel throughout the province may be required.
• Some weekday evenings and weekend work hours may be required.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Team Leadership
• Analytical Thinking/Judgment
• Effective Interactive Communication
• Results Orientation
• Team Work and Cooperation
• Client Service Orientation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Planning and Organizing Skills
• Specialized Subject Matter Expertise and Knowledge
• Written Communication
• Ability to use Microsoft office technology, software and applications

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary : $57,616 - $80,574 annually – Pay Band 4 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal https://www.ere.gnb.ca/competition.aspx?strType=c by using the "Apply Online" button to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by Monday, September 22^nd, 2025 and indicate competition number R85-2025/26-412.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!