Technical Support Representative

Triware Technologies are excited to welcome a new Technical Support Representative to our growing team. In this role, you'll work closely with our managed services and sales teams to deliver reliable, industry-leading solutions for both new and long-standing clients. If you're passionate about solving technical challenges, thrive on providing exceptional customer service, and enjoy creating seamless IT experiences for a diverse client base - this opportunity is for you!

About Triware:

For over 30 years, Triware Technologies has been a trusted leader in the IT sector across Newfoundland and Labrador. We are proud to be:

• Constantly evolving and learning in the fast-moving technology industry.
• Supporting a wide range of established clients across industries.
• Partnered with top-tier technology vendors to deliver best-in-class solutions.
• Dedicated to diversity, inclusion, and a healthy workplace.
• Socially conscious and committed to giving back to our community.

What You'll Do:

• Install and configure hardware and software systems while troubleshooting technical issues.
• Collaborate with clients to understand and address their IT needs.
• Recommend improvements to systems, processes, and procedures.
• Continue to grow your knowledge of emerging technology, products, and best practices.
• Deliver professional, friendly, and solution-focused support.
• Maintain customer data and prepare activity reports.
• Follow up with clients to ensure resolution and satisfaction.
• Partner with our sales team to provide reliable, client-focused technical solutions.
• Train helpdesk personnel by providing troubleshooting procedures and techniques.

What You Bring:

• 5+ Years of experience in a technical support or IT service role.
• A degree, diploma, or technical certification in Information Technology, Computer Science, or equivalent education and experience.
• Strong knowledge of PC hardware, software, networking, and business applications.
• Vendor and/or industry certifications (considered an asset).
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
• Analytical problem-solving skills and sound decision-making abilities.
• A strong commitment to customer service, able to support users at all levels of an organization.
• Reliable personal transportation for client visits and on-site support.

What We Offer:

• Competitive salary package.
• Comprehensive health and dental benefits.
• RRSP contribution program.
• Opportunities for ongoing training and professional growth.
• A flexible, supportive, and collaborative work environment.

If this sounds like the right next step in your career, we'd love to hear from you!

Apply by sending your resume to: Josh Youden | People & Culture | [email protected]

Learn more about us: triware.ca