Closing Date: September 22, 2025 at 4:00 PM

INFORMATION TECHNOLOGY SERVICES

ITS provides UNB with professional information and communication technology services, leadership, and expertise to ensure the UNB community can achieve its goals with the support of the best technologies of today and advances of tomorrow.

WHAT WE OFFER

Full-time | 2-Year Term | Fredericton | Hybrid

UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we are proud to support a hybrid work approach, which includes flexible hours and work-from-home options.

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm |36.25 hours per week

Additional Working Conditions:

• Occasional travel required.
• Flexibility in working hours including participation in occasional scheduled on-call after hours support, time shifting and occasional overtime.
• Participation in after-hours emergency response. if available.

Salary Range: $54,614 - $70,998 per annum

YOUR FOCUS

Reporting to the Manager, Systems & Applications, the Desktop Analyst supports UNB's desktop and endpoint computing services by assisting in the delivery of new desktops, laptops, and mobile devices; and by maintaining, supporting, and monitoring existing services. The position provides day-to-day troubleshooting, implements approved configurations, and escalates complex issues when required. The role focuses on low to medium complexity activities and contributes to the effective and reliable operation of endpoint services across the institution.

• Maintain desktop images, virtual services, applications, ITS-managed computer labs, and faculty/staff desktop systems by installing, configuring, patching, testing, documenting, and deploying OS and application upgrades, and performing regular maintenance.
• Provide timely and professional Tier 1 operational support for virtual services and ITS-managed labs, and Tier 2 support for virtual services, faculty and staff desktop images, operating systems, applications, and non-ITS managed labs by troubleshooting, resolving incidents, fulfilling support requests, and creating documentation.
• Install new desktop systems, images, and software or virtual software deployments by applying established procedures and security standards for creation, installation, configuration, testing, and deployment.
• Monitor desktop security, systems, and application performance by checking logs, receiving automated alerts, monitoring security lists, collecting and analysing metrics, and preparing reports to proactively identify issues.
• Support researcher, departmental, and enterprise needs by identifying requirements, applying standards, researching options, analysing results, and presenting recommendations for approval.
• Design desktop services that meet the needs of the UNB Fredericton campus by developing and interpreting business requirements and technical specifications, applying existing architecture standards, and providing input on new architectures.
• Contribute to team success by demonstrating a positive attitude, taking initiative, sharing ideas, participating in departmental and university activities, and representing ITS professionally.
• Participate in project teams as an effective member and complete independent projects successfully and on time.
• Manage student employees in the Client Services Unit by delivering orientation and training, assigning tasks, prioritizing work, ensuring professional student/client interactions, and providing guidance during extended Help Desk hours.

WHAT YOU BRING

• Bachelor's degree in Computer Science, Information Systems or Engineering.
• 2 years of related work experience.

Additional Strengths:

• Proficiency troubleshooting Windows and Mac operating systems.
• Strong customer service skills.
• Knowledge of Active Directory.
• Familiarity with virtual environments.
• Skills in enterprise endpoint management systems (e.g., Intune).
• Must be able to work independently or as part of a team.
• Ability to prioritize work, apply evolving departmental standards and meet deadlines.
• Ability to adapt to changes in work and technical environments
• Initiative to independently learn new technologies
• Adaptable and welcomes technology changes

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

PROFESSIONAL & TECHNICAL STAFF UNION (PTSU)

This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.