Keyholder
Atlantic Cultivation Ltd. (ACL) is a proudly local, premium cannabis company rooted in the heart of St. John's, NL. From our state-of-the-art cultivation facility to our growing network of Atlantic Cannabis retail stores across the province, we're shaping the future of Newfoundland & Labrador's cannabis industry.
With 10 licensed locations and counting-from St. John's to Corner Brook-we're more than just a cannabis company. We're a passionate team of innovators, growers, and budtenders obsessed with quality, driven by community, and committed to having fun along the way.
If you're ready to bring your energy, ideas, and passion to a fast-paced, growing industry, we'd love to welcome you to the team!
Reporting to the Store Manager, our Keyholders are responsible for:
• Being a Brand Ambassador for ACL.
• Helping customers select cannabis, accessories, and apparel by identifying their needs and wants through helpful questions and conversation.
• Providing high quality customer service to all customers, ensuring each customer leaves with the products they came in for, or an alternative substitute we have available in-store.
• Educating and conversing with customers by maintaining a comprehensive knowledge of in-store products and keeping informed on industry-wide news.
• Ensuring all opening and closing procedures are followed and that the building is properly armed and disarmed.
• Ensuring all store daily logs are filled out accurately and timely.
• Assisting with product shipment, transfers, and recording.
• Ensuring inventory is accurate and ensuring controls are in place for loss prevention.
• Participating in staff education, merchandising and promotional activities.
• Maintain cleanliness of storefront, including ensuring the cabinets and display cases look professional.
• Complying with all ACL policies and procedures, current and future.
• Handling transactions with 100% accuracy.
• Troubleshooting customer concerns and sharing solutions to issues with management.
The above is not an exhaustive list of duties and responsibilities. The Keyholder agrees to learn/perform all reasonably assigned duties, as per their Store Manager or Retail Districe Managers' instruction, to the best of their ability.
• Exceptional customer services skills.
o Able to converse with a multitude of different personality types in a friendly and helpful manner.
o Able to navigate difficult situations/customers and ensure all interactions are a positive experience for the customer.
o An aptitude for learning about our products and industry, and a desire to share your knowledge with our customers.
• An outstanding attention to detail.
o From ensuring you are listening to customers properly, to obtaining the products they want, to completion of the transaction, you must always be attentive to the details of the conversation and of the interaction.
• Able to work in a fast-paced environment and multi-task.
o There will be times the Budtender is juggling different tasks for different people at the same time, all requiring care and attention.
There are lots of other unique and remarkable skills and abilities that our Keyholders bring to the table. The above are just some of the key areas we like all Keyholders to ensure they focus on.
We don't just offer jobs-we offer careers with perks that matter. At Atlantic Cannabis, you'll enjoy competitive wages, a comprehensive health and dental benefits package, a flexible schedule, plus access to our very own on-site fitness facility. Our culture is as fun and laid-back as it gets, with a casual dress code and a team that loves what they do.
We're proud to be an equal opportunity employer that celebrates diversity and fosters a safe, respectful, and inclusive workplace. Our employees are ambassadors of our values-quality, community, and fun-both inside and outside of work.
Please note: This opportunity is open only to candidates legally entitled to work in Canada. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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