We are seeking a supportive and experienced leader to join our Homecare team as Manager, Rural Homecare Operations. In this role, you will play a vital part in strengthening homecare operations, building meaningful connections with community stakeholders, guiding and supporting our teams, fostering collaboration, accountability and continuous quality improvement.

This is an exciting opportunity for someone who is passionate about leadership, committed to supporting staff growth, and eager to make a lasting difference in the lives of clients and families.

Reporting to the Senior Director, Home & Community Care.

MAJOR RESPONSIBILITIES

• Manages and is accountable for the staff based at rural sites, including hiring, orientation and performance management of Supervisors, Staffing Officers and other staff as required.
• Provides day to day operational leadership to rural sites, fostering team connection and collaboration and ensuring the implementation of standardized workflows.
• Ensures site-based integration, alignment, adherence to standardized policies and procedures and compliance with Quality and Accreditation Standards
• Ensures quality of client care, monitoring of KPIs and overall performance of rural sites
• Responsible for Operational budgets and achieving growth targets
• Esures staff well-being, promoting safe work practices, psychological safety and skills development.
• Develops leadership capacity within rural site teams through mentorship, succession planning, and career development support.
• Provides support to the Senior Director with broad Homecare deliverables including data submissions, system performance, tracking progress on operational plans, workforce planning, and monitoring large-scale projects
• Ensures the oversight of emergency and risk management for the rural sites, in keeping with the Northwood Business Continuity plan.
• Identifies and implements strategies to ensure the sustainability of rural sites
• Responsible for 8-10 direct reports and ~50 indirect reports across 2 sites

TASKS

• Leads/co-leads Community Advisory Councils to ensure community-driven care delivery.
• Represents the agency at regional and provincial homecare meetings, ensuring leadership representation and advocacy for issues pertaining to rural communities.
• Develops site-based operational plans that align with the organization's strategic plan and reflect local community needs
• Ensures all client and staff materials are current
• Supports team through change management initiatives
• Works collaboratively with others in the organization to improve processes and policies in support of organizational goals
• Determines staffing requirements and ensures required coverage for vacations and other vacancies
• Leads the recruitment process for assigned positions
• Participates in the collective agreement negotiations as directed
• Completes other tasks as required

EXPERIENCE

• Minimum 5 years related experience in a leadership role (ie: supervisory or managerial).
• Experience with policy, planning and quality improvement
• Experience in healthcare, long term care and/or home and community care an asset
• Previous experience in: client/community engagement, strategic partnerships, systems-thinking, risk management, business planning, operational planning, data analysis, project management all considered assets.

EDUCATION, CERTIFICATION, REGISTRATION, DESIGNATION

• University Degree in a Health and/or Business field preferred, combination of relevant education and experience considered
• Regulated Health Care Professional would be an asset
• Proficiency in Microsoft Office, specifically Power Point, Excel and Outlook required
• Management and/or Leadership certification preferred.
• A valid Nova Scotia Driver's License and reliable access to a vehicle: must be willing to travel across sites a minimum of once per week (hybrid work arrangement will be considered as this role spans 3 sites).

Hours of Work: 80 hours bi-weekly (8 hours) - Day

Salary/Benefits: As per Northwood Scale

Effective: October 1st 2025

If you are interested in applying for this career opportunity please click APPLY!

To learn more about Northwood please visit our website www.northwood.care

Northwood is proud to be an inclusive employer who encourages diverse applicants. We thank all applicants however, only those selected for an interview will be contacted.