Clerical - CB 25017
Clerical
Cape Breton Island District
Location: Port Hawkesbury, Nova Scotia
Type of Employment: Full Time, Permanent
Union Status: UFCW Local 864
Competition # CB 25017
Closing Date: 24 September 2025
About Our Opportunity
Under the direction of the Supervisor, Client Service, the Clerical is the first point of contact for tenants as well as the public at the site office level. The clerk also provides administrative support to employees to ensure optimal client service and the efficient running of the site office.
- Handle phone and walk-in inquiries from visitors, applicants, tenants, contractors, and staff, including responding to tenant requests for service, pest control, income review process, etc.
- Create, process and track work and purchase orders in accordance with established policies and procedures.
- Create tenant charge batches under the direction of the Property Manager, prepare invoices to tenants for unit damages, keys, lock changes, etc.
- Screen applications for eligibility and provide recommendations regarding suitability of applicants and prepare new tenant lease packages, including Rent Geared to Income (RGI) calculated rent.
- Perform rental calculations in accordance with Nova Scotia Provincial Housing Agency's policies and procedures, including Chapter 12, 13, 14 and 16 of the Public Housing Operations Manual.
- Receive, record and monitor tenant notices to quit and vacating the tenant by ensuring all computer processes are closed.
- Accept rental payments, process debits, forward copy of debit information for processing/posting and safeguard payments in accordance with Nova Scotia Provincial Housing Agency policies and procedures.
- Successful completion of an Office Administration program, plus three years' related experience, or an equivalent combination of training and experience.
- Applicants must demonstrate their computer skills and ability or must demonstrate competency in desktop software including Microsoft Office.
- Excellent knowledge of office procedures and practice are required to maintain accurate and secure files, track and follow up information/report requests and manage petty cash.
- Strong organizational and time management skills to set priorities and meet deadlines.
- Client service oriented.
- Good Communication skills, both verbal and written.
- Interpersonal skills to deal with co-workers, tenants, contractors and vendors, other departments, and the public in a positive, tactful, courteous, and cooperative manner.
- Ability to work independently with little supervision, as well as in a team environment.
- Ability to exercise tact, discretion, sound judgement and initiative when dealing with inquiries, requests and submissions that are sensitive and confidential in nature.
- Adaptable to change as the job requires and is receptive to new ideas and willing to try new methods and approaches.
- Must have a valid driver's license and reliable vehicle as there will be occasional travel to our Inverness office.
Assets
- Yardi Property Management software.
- Possess current Emergency First Aid and WHMIS certifications.
Competencies required at this level of work are Attention to Detail, Accuracy, Organization and Time Management.
If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.
Equivalency
An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status, eligibility and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.
Classification: Clerical
Salary Range: $23.67 hourly
Work Week: 35 hours
Note: This is not a Civil Service position.
We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.
To Apply
Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.
Our preferred method of applying is through Career Beacon.
Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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