Do you enjoy connecting with people, solving problems, and making sure every interaction is a positive one? Here's your opportunity to be the welcoming face and first point of contact for members, learners, customers, and partners at Construction Safety Nova Scotia.

Construction Safety Nova Scotia (CSNS) is seeking a Member Experience Administrator to support our mission of making Nova Scotia's construction industry safer. You'll be at the front lines of member engagement - answering questions, supporting training registrations, and guiding members through important safety programs like COR®. In this role, you'll help ensure smooth communication, accurate records, and excellent service for everyone who reaches out to CSNS.

Are you ready to:

• Welcome members and visitors with professionalism whether in person, on the phone, or online and connect them with the right resources?
• Support training and certification programs by answering questions, handling registrations, confirmations, cancellations, and waitlists while ensuring participants have the best possible experience?
• Guide members through the COR® certificate on process, providing accurate information and keeping records up to date?
• Keep things running smoothly by managing payments, maintaining databases, coordinating mail and supplies, and providing administrative support across the team?
• Assist with logistics for training sessions, workshops, and events, including room setup, catering, and technical troubleshooting for online training?

What success looks like:

• Members and visitors feel welcome, respected, and supported in every interaction with CSNS.
• Training sessions and programs run smoothly, with accurate registrations, responsive support, and seamless logistics.
• COR® participants receive clear, timely guidance to help them navigate certification and maintain compliance.
• Administrative processes are efficient and accurate, supporting both the Dartmouth and Sydney offices and the broader CSNS team.

Do you have what it takes to deliver an excellent member experience?

You're an organized, service-oriented professional who thrives in a fast-paced, front-facing role. You enjoy helping people, keeping things on track, and working with a team to solve problems and deliver results.

• Education & Experience: A diploma or certificate in Occupational Health & Safety, Business Administration, or a related discipline, plus 2+ years of relevant customer service or administrative experience.
• Technical Skills: Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint) and database systems. Comfort with payment processing, records management, and digital collaboration tools.
• Critical Workplace Skills: Strong communication, active listening, and problem-solving abilities. Skilled in handling inquiries with professionalism, managing multiple priorities, and de-escalating challenging situations.
• Commitment to Service Excellence: You take initiative, exercise sound judgment, and maintain confidentiality while delivering exceptional member service.
• Bonus: Knowledge of Nova Scotia's Occupational Health and Safety Act and Regulations is an asset.

Why join CSNS?

At CSNS, you'll be making an impact every single day. You'll work with employers, tradespeople, and industry leaders to promote safety in Nova Scotia's construction sector.

Starting from day one, you will be recognized by a leading employer who values your contributions and the impact it can have on creating safer construction workplaces, business success and the provincial economy.

Perks of joining the CSNS Team:

• Competitive salary & benefits including extended health benefits immediately upon hire and 5% RRSP matching after three months.
• Three weeks' vacation to start plus additional paid time off between Christmas and New Years.
• Professional development opportunities to ensure you are positioned to champion and support best in class safety.
• Annual Wellness Allowance of $500.
• A dog friendly workplace.
• A team passionate about safety and making a difference in the construction industry.

Apply today and be part of a team that is leading the way in shaping the future of construction safety in Nova Scotia!

Application Details:

CSNS is an equal opportunity employer. We are committed to inclusivity, accessibility and accommodating individuals with disabilities and other protected characteristics to support their full participation in the recruitment process and workplace.

We thank all candidates for their interest. Selected candidates will be contacted to participate in interviews. CSNS will require and check all employment references before presenting an offer to the successful candidate.

To learn more about CSNS:

Website: www.constructionsafetyns.ca

Facebook: www.facebook.com/ConstructionSafetyNS

Instagram: www.instagram.com/constructionsafetyns/

LinkedIn: www.linkedin.com/company/constructionsafetyns/