Position: | Security Team Lead

Site: | Sherway Gardens Mall - 25 The West Mall, Etobicoke.

Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours

Hours: | Continental Rotating - 12 Hours 0900-2100-1100-2300

Status: | Full-Time Permanent

Pay rate: | $21.52/hour

Internal Posting Date: Sept 3, 2025

Internal Closing Date: Sept 10, 2025

External Closing Date: Sept 17, 2025

Site Description:

CF Sherway Gardens is located just west of downtown at the junction of Hwy. 427 & QEW. There is easy direct access to the shopping center from both QEW and Hwy. 427 via Sherway Gardens Road. Anchored by The Bay, Saks Fifth Ave, and Nordstrom, CF Sherway Gardens is an upscale fashion and lifestyle center with over 200 shops and services. Known for its best-in-class retailers, lush gardens, and comfortable leather seating, CF Sherway is a shoppers' delight.

Job Description:
To deliver a consistent and outstanding level of customer service to clients by actively seeking out opportunities to provide assistance and support. Working on assigned shifts, to act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. You will be required to write reports and investigate routine incidents, as well as respond to emergencies quickly and efficiently.
Key Responsibilities:

• Lead, coach, and support security officers during assigned shifts
• Conduct regular patrols and monitor all areas for safety and security risks
• Coordinate incident response, report writing, and escalation as needed
• Maintain positive relationships with mall tenants, guests, and law enforcement
• Ensure compliance with site policies, procedures, and applicable legislation
• Assist with scheduling, training, and performance management of team members
• Provide detailed shift reports and updates to management

Qualifications:

• Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrate a high degree of professionalism
• Must have at least 1 year of prior security experience
• Experience in physical / mall security is considered an asset
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced environment

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!