Helpdesk Technician (Term)
The Shaw Group Limited is one of Eastern Canada's leading natural resource manufacturers and land developers, employing approximately 550 people and producing nearly 1,000 individual products. With a rich 160-year history, the company has a reputation for reliable products, strong leadership, and innovation.
We are currently looking for a Helpdesk Technician to work between our Lantz and Bedford office locations. This is a term position until Christmas to assist during a project roll out. This position will be responsible for providing helpdesk support, installing new equipment, troubleshooting and resolving desktop issues. The candidate will work with a team of others and will be responsible to provide frontline technical support for our various offices around the Maritimes.
· Provide support to helpdesk support line and email queue
Triage incoming requests to our service desk and assign appropriately
Installing new equipment applications and upgrades
Diagnose, troubleshoot and resolve desktop issues
Create documentation as required and contribute to knowledge base
This position requires flexibility in hours of work and the ability to travel to the various business units periodically
- Post secondary training in a related field
- Strong teamwork and interpersonal skills with a focus on providing excellent client service
- Experience with current Microsoft, Adobe and Apple products would be considered and asset
We understand the importance of investing in and developing our people. We are collaborative and team oriented. We provide our team with the opportunities to grow and we create a safe environment for our people to bring fresh ideas to the table. If this sounds like the right fit for you, please show your interest by submitting your cover letter and resume.
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