Position: Security Dispatch
Site: Seneca Polytechnic - Newnham
City: North York, ON
Averaging Agreement: Overtime is ESA - Overtime after 44 hours
Status: Full-Time (Temporary)
Hours: 8 Hours - Day/ Afternoon and Night Rotation
Pay Rate: $20/hour
Internal Posting Date: Sept 2, 2025
Internal Closing Date: Sept 9, 2025

External Closing Date: Sept 16, 2025

About Seneca Security At Seneca, our Security Operations Centre is the nerve centre for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you'll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.

Key Responsibilities

• Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
• Performance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
• Quality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
• Incident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordination
• Liaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
• Training & Development: Organize ongoing training, system upgrades, and process improvements for the SOC team
• Reporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
• Policy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standards
• Technology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
• Team Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication

Qualifications

• 2+ years' experience in dispatch/security operations
• Security License, First Aid/CPR
• Post-secondary education, APCO Certificate preferred
• Leadership experience
• Superior organizational, analytical, and people skills
• Legally authorized to work in Canada

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!