Team Leader, Client Solutions

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

About this role

We are looking for a dynamic and experienced Team Leader to guide a high-performing team within our Client Solutions department. This role requires a leader with a strong background in performance management and coaching, who can drive individual and team success through clear goal-setting, regular feedback, and development planning. The ideal candidate will also bring a proven track record of leading teams through diverse projects, ensuring alignment with business objectives while fostering collaboration and accountability. If you're passionate about developing people, optimizing team performance, and delivering results through strategic project execution, we'd love to hear from you.

Position Summary

Reporting to the Manager, Client Solutions, the Team Leader will play a pivotal role in driving the successful delivery of strategic initiatives within Client Solutions and other Operations departments at Medavie Blue Cross. You will lead a team of Business Analysts and act as a key liaison between cross-functional teams, ensuring that client-centric solutions are delivered with precision, efficiency, and measurable impact.

Key Responsibilities:

Leadership & Team Oversight

You embody our core values-Caring, Accountable, Responsive, Innovative, and Community-Minded-in everything you do:

• Lead with Care: Lead, coach, and develop a team of Business Analysts to ensure high performance and professional growth. Allocate resources effectively across projects and initiatives. Foster a collaborative and client-focused team culture. You will provide coaching, performance management, and professional development opportunities.
• Be Accountable: Foster a high-performance culture focused on accountability, collaboration, and continuous improvement. You drive performance by ensuring productivity, accuracy, and project delivery through clear guidance and operational oversight.
• Stay Responsive: You collaborate across departments and engage with clients, advisors, and vendors to deliver timely, effective solutions.
• Drive Innovation: You champion new ideas and processes that enhance the client experience and elevate operational excellence.
• Build Community: You foster strong, trust-based relationships with internal and external stakeholders, contributing to a culture of respect, collaboration, and shared success.

Program Management

• Oversee the planning, execution, and delivery of complex, cross-functional programs aligned with business priorities.
• Act as the Program Manager for cross-functional initiatives, ensuring alignment with organizational goals.
• Develop and manage program plans, timelines, and resource allocation.
• Monitor program progress, identify risks, and implement mitigation strategies.
• Coordinate with stakeholders across departments to ensure successful delivery.
• Ensure programs are delivered on time, within scope, and aligned with quality standards.
• Identify and mitigate risks, manage dependencies, and communicate progress to stakeholders.

Strategic Collaboration

• Work closely with the leadership team to align program objectives with business priorities.
• Serve as a key liaison between Business Analysts, project teams, and stakeholders.

Business Analysis & Client Solutions

• Translate business needs into clear requirements and actionable insights.
• Collaborate with internal stakeholders (e.g., Claims, Member Experience, IT, Sales) to design and implement operational solutions.
• Support the configuration and optimization of business rules, benefits, and system parameters that impact claims processing and client experience.

Stakeholder Engagement

• Act as a strategic partner to internal and external stakeholders, ensuring alignment on goals, timelines, and deliverables.
• Facilitate workshops, presentations, and working sessions to gather input and drive consensus.

Continuous Improvement and Governance

• Drive continuous improvement in BA methodologies, tools, and processes.
• Ensure adherence to governance standards and best practices in project execution.
• Identify opportunities to streamline processes and enhance service delivery.
• Leverage data and feedback to inform decision-making and measure program success.

Required Qualifications

• Bachelor's degree in business administration, Health Administration, or related field or equivalent
• 5+ years of experience in business analysis, operations, or program/project management
  2+ years in a leadership or team lead role
  Experience in group insurance or healthcare industry preferred

Other Qualifications:

• Strong understanding of operational workflows, client onboarding, and claims processes
  Proficiency in project management tools and methodologies (e.g., Agile, etc..)
  Excellent communication, facilitation, and stakeholder management skills
• Proficiency in operational tools/workflows, project management tools and methodologies (e.g., Agile, etc.)
• Bilingualism (French / English) is an asset

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .