Title: Project Officer

Employee Working Location: Virtual / Hybrid (Canada)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Maintain databases in compliance with organizational standards.
• Collect accurate and reliable data and information from various sources.
• Provide guidance to others in ensuring accurate data inputs and accessing required reporting and data points.
• Respond to user queries and issues in accessing and using data and escalate as needed.
• Track identified metrics and data points, ensuring consistency and quality in data inputs.
• Prepare and generate regular reports, dashboards, and visualizations.
• Regularly audit and validate data to ensure its accuracy and completeness, identifying and resolving data-related issues.
• Support the documentation of data collection methods, workflows and database management.
• Support the development of reporting tools and processes.
• Identify opportunities for improvements to reporting, processes, and systems.
• Ensure compliance with organizational policies and data governance frameworks.
• Manage sensitive information in accordance with confidentiality and privacy standards, ensuring that data is handled securely at all stages.
• Act as a data ambassador, promoting a data-driven culture across the organization.

What we are looking for:

• Qualifications include a minimum of 2-4 years of experience and a 3-year college diploma or university degree in data science, computer science, social sciences, public administration, business administration, international development, community development or related field, and/or an equivalent combination of education and experience. (L4)
• Proficiency in Microsoft Office Suite and database management tools.
• Knowledge of technical documentation, data governance and reporting.
• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge. (L3)
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations. (L3)
• Ability to collect, analyze, and interpret data for decision-making.

Working Conditions

• No unusual physical requirements.
• Requires concentration, attentiveness, and attention to detail.
• Ability to adapt to changes in work priorities and respond to time sensitive needs.
• Will be working primarily in an office-like setting when not deployed to emergency responses.
• May require travel to safe locations; limited exposure to adverse conditions
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).