Title: Program Manager - BCY Disaster Risk Reduction (DRR) & Climate Change Adaptation (CCA)

Employee Working Location: Partially Virtual / Hybrid (Vancouver, BC)

Employment Status: Permanent Full-time

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

Lead and support the delivery of disaster risk reduction and climate change (DRR-CCA) initiatives. Reporting to the Sr. Manager of Operations, this role is critical in enhancing readiness and resilience to disasters and climate-related emergencies at key scales (e.g., individual, household, organizational, community) across British Columbia and the Yukon (BCY). The Program Manager will work closely with other members of the DRR-CCA team, other CRC service lines, as well as external partners in program implementation and contribute to the strategic direction of DRR-CCA efforts in the region. The Program Manager will be responsible for implementing existing DRR-CCA programs as defined in the DRR-CCA Strategic Plan. Where needed, they may also contribute to the creation of new programs, initiatives, and services to enhance community-wide readiness and resilience.

In this role, you will:

• Assist in the design, planning, and execution of programs in collaboration with teams and stakeholders.
• Ensure program activities are culturally appropriate, aligned with best practices, and responsive to community needs.
• Support program teams with resources, tools, and technical guidance to enhance service delivery.
• Build and maintain relationships with community partners, governmental bodies, and other stakeholders.
• Facilitate stakeholder involvement in program planning, implementation, and evaluation.
• Represent the program in coordination meetings, ensuring alignment with sector standards and organizational priorities.
• Track program activities, outputs, and outcomes to ensure effective delivery.
• Support program performance assessments, integrating lessons learned into future planning.
• Assist in preparing reports for internal and external stakeholders, highlighting progress, challenges, and best practices.
• Ensure adherence to internal policies, donor requirements, and industry standards.
• Conduct quality monitoring and gather feedback from participants to improve service delivery.
• Support the review and enhancement of program tools to improve efficiency and impact.
• Identify and address operational risks to ensure sustainable and effective program implementation.
• Provide feedback on program tools and interventions to refine approaches and improve outcomes.
• Work with relevant teams to develop new resources when gaps are identified.
• Make recommendations to improve program procedures, processes, or guidelines, and support the development of new program opportunities or proposals.
• Stay informed on relevant policies, guidelines, and best practices in community or humanitarian programming, and contribute to continuous learning and improvement within the team.

What we are looking for:

• Qualifications include a minimum of 4-7 years experience and a 3-year college diploma or university degree in emergency management, social work, social sciences, psychology, health, or a related field and/or an equivalent combination of education and experience. May require technical certifications or professional designations.
• Experience working with diverse stakeholders, including government agencies, community organizations, and funding partners.
• Familiarity with program monitoring, evaluation, and reporting frameworks.
• Understanding of program development, implementation, and best practices in community-based services.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint.
• Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.

Working Conditions:

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time , we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).