We are seeking a dedicated and experienced Senior Property Manager to oversee our property management operations. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and a comprehensive understanding of property management practices. This role is pivotal in ensuring the efficient operation of our properties while maintaining high standards of tenant satisfaction and property performance.
- Manage daily operations of assigned properties, ensuring compliance with company policies and regulations.
- Develop and implement property management strategies to enhance tenant retention and satisfaction.
- Conduct regular property inspections to assess condition and identify areas for improvement.
- Handle tenant inquiries, complaints, and lease negotiations with professionalism and courtesy.
- Maintain accurate records through data entry and file management using property management software such as Yardi.
- Provide administrative support including reporting on occupancy rates, financial performance, and operational metrics.
- Ensure that asset conditions and operations are maintained at a high standard by proactively deploying trades and service contractors to maintain building components and by conducting regular site visits.
- Develop, track, and prepare operating budgets while supporting the finance team with invoices, forecasting, and reconciliation activities.
- Manage property administration by ensuring compliance with all health and safety regulations, as well as applicable codes and standards.
- Supervise the performance of third-party service providers to ensure they deliver high-quality service.
- Assist the CEO in establishing a best-in-class property management platform.
- Oversee delinquency and collections.
- Prepare and/or approve monthly reports related to Property and Asset Management, including Rent Roll, Variance Reporting, and Monthly Property Reporting.
- Maintain expert-level knowledge of residential tenancies, the Tenancy Act, and legal matters related to tenancies.
- Help the CEO document claims and incidents and assist in resolving any related issues.
- Stay informed about property management, residential tenancies, health and safety requirements, non-profit housing, and leadership and communication skills through educational workshops, professional publications, and networking.
- Provide leadership, training, and direction to all building personnel, serving as a resource to proactively resolve issues.
- Promote and participate in community initiatives.
- Proficiency in CMMS (Computerized Maintenance Management System) for tracking maintenance activities.
- Excellent phone etiquette to communicate effectively with tenants, vendors, and team members.
- Strong customer service skills to address tenant needs promptly and effectively.
- Administrative skills for managing documentation, reports, and office tasks efficiently.
- Attention to detail in data entry tasks to ensure accuracy in records and reporting.
- Ability to negotiate effectively with vendors, contractors, and tenants to achieve favorable outcomes.
- Strong leadership skills, staff supervisory experience
- Accounting Competency, including budgeting, account analysis, and financial management and processes.
- Strong follow-up skills with the ability to effectively resolve complex issues on time
- Experience using Yardi Breeze is an asset.
- Excellent computer skills - MS Office
- Certified Property Manager (CPM) professional designation as an asset
- Minimum five years property management experience
- Valid drivers license with the ability to travel within Nova Scotia
- Comprehensive health and dental benefits
- Employer RRSP plan 9% matching
- Continuing education support
- Opportunity for internal career growth
- Casual dress
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home